The Home Depot 7251 Bell Creek Road, Mechanicsville, VA 23111

"I stopped by this location a few days ago and the seed section was infested with mice. I was checking out the seeds and kept smelling urine, which I thought was rising from the drain in the floor....But as I was reaching to pull a seed tray off the shelf a nest fell out all over me and baby mice scattered around the shelf. I informed the manager, she informed me that they were aware of the problem and taking steps to deal with it. I just feel those steps were inadequate, as they left contaminated items on the shelf, which caused me significant respiratory distress (highly sensitive to mice). I ended up informing corporate, because this location could very well get someone seriously ill!! I still have a cough days later!"

"I love Home Depot. I frequently go to this Home Depot and everyone on staff are always helpful, knowledgeable and courteous. Today, I want to especially shout the gentlemen that loaded my car as the snow was falling and Ms. Cecelia (at the customer service desk) who said, "come inside" while I waited for one of my items to be brought up front so that I would not out in the cold (watching other item) Thank you!! Please know that your customer service is much appreciated!!"

"Diane was great and took no time helping me with my project that needed a very precise pipe size. I was impressed with how quick she was and her knowledge of plumbing. I am typically a Lowe’s guy but when I am on this side of town I am gonna check out Home Depot . It was really easy to access from the highway and there was plenty of parking. Register was friendly and asked if they could help or had questions. No complaint and if anything i am impressed."

"Delivery people were awful. Brought refrigerator into the house and plugged it in, but didn't turn it on and didn't set it up. Left all the packaging material in frig. Also left grease marks in the frig and on my utility room doors. Left trash on the floor. I will attach pictures."

"This is my favorite home Depot in the Richmond area. They have really good quality plants compared to some of the other locations. Staff are very friendly and have even helped me track down items they don't have in store to be shipped to my house. Anytime we've gone and needed help with something, they've gone above and beyond. Their prices are very reasonable too."