Virginia Tire & Auto of Chesterfield

"1st call Bill answered , maybe he shouldnt answer the phones because he was a donkey. Almost didnt call back but the other employees are awesome. Cliff took my 2nd call got me in, listened to my reenactment of my cars issue. quoted me a price. Exceptional customer service!!! Give him a raise!!! Steve the mechanic on duty came out spoke with me. Did the job quickly and his customer service skills were phenomenal!! Give him a raise!!! Don't let Bill answer the phones or be your 1st point of contact he might need an "adjustment " or some "act right" pills. I will refer people , I will just warn them about BILL"

"We had my wife’s car oil changed at VA Auto & tire as we have in the past. After the last oil change we noticed the car was leaking oil. She called them to try to get an appointment, informing them that she had her oil changed there previously and that it was now leaking oil. She was told that they were swamped due to the holiday and it would be at least a week before they could get her in. Not being able to wait a week with the oil leaking we took it to the dealership. The dealership informed us the housing that holds the oil filter had been damaged during the last oil change. After the car was fixed we reached out to Va Tire and Auto to inform them of what had happened and provided the report from the dealership. The manager was immediately confrontational, accusatory, and completely accepting zero responsibility. We were not asking them to cover the work that the dealership did, only the part at $245 that their mechanic had damaged. Their argument was that they would not cover it because we did not give them a chance to fix it. We did give them a chance they could or would not get the car in at a reasonable time frame. I will be taking this to court and will update this post after that."

"Brought tires here a year ago. Competive prices, great service, friendly but professional team members. Tires are wonderful, quiet and perform great. Took in today to get free rotation and balance for those tires before a 7,500 mile trip. Made appointment online days ago. Got there 12 minutes early. Same Service Advisor (hope that's his title) was there as a year ago. Friendly but professional as then. 30 minutes later he came to me with my keys and the "paperwork". All done and completed. They even did a check of brake pads and other stuff associated with the 27 point inspection. Absolutely will return there when my other 2 vehicles need tires, even though it is a 1 hr. drive to get there. I rate this Va. Tire and Auto a 11 out of 10"

"I don't like that they will recommend unnecessary services when you take a car in for a State Inspection. A friend's car failed inspection there and the "recommended services" totaled over $1,500. I bought and swapped out the recommended parts (cost $122) but found the Brake Drums to be in very good condition with no wear and the Tie Rod Ends allowed no play at all in the wheel. I took the car back for re-inspection and showed them the good parts that I just replaced. They stated the tie rod ends had a torn boot and that's why it failed and that the rotors didn't fail inspection but they always recommend replacing the rotors when they replace worn break pads. When I questioned that logic he stated "I've been servicing vehicles for over 30 years and I always recommend replacing the rotors when the pads need replacing." Hmm. They still got me though: When the rod ends are replaced you have to re-align the wheels. Had to pay them $133 for that."

"Professional and clean. I went in for oil change and tire rotations, I recently registered my car here in VA from out state they told me I need the state inspection, they were able to squeeze me in for that. they were also able to replace my wiper blade because I went to 2 different auto shops they couldn't replace mine because of the thing that connects the wiper. My overall experience was great. I was surprised the charge was cheaper for everything actually, Oil change, tire rotation, wiper blade replacement, state inspection, light bulb replacement for only 113$ because I signed up for membership (it's free!) Waiting area is nice, cozy, free coffee and water, outlets everywhere. Total waiting time was only 1 hour for everything! I will forever use Virginia auto and tire."