Lowe's Home Improvement

"Had to return something had my receipt the other Lowe’s associate at the vol parkway store was extremely rude said no so I brought it to this lowes and there was no problem the lady BJ did the transaction easily and I will shop at this lowes only!"

"I stopped to return an item & purchase some light bulbs. One of the staff members who assisted me was not so great, but one of them was completely awesome. The girl working the return desk was happy & bubbly & knowledgeable. She started my visit off great. I found the bulbs I needed & went to check out & that's where it went downhill. The bulbs rang up several dollars more than the price on the shelf. When I said something to the cashier, she explained she could not leave the register & that if I wanted the lesser price, I would have to go to the shelf & take a photo of the price marked there & bring it to her - as if it wasn't enough that they were charging more than the marked price. I did, but I have not returned to this store since & doubt that I will."

"Called the Bristol, Va store to see if they had red tin roofing screws in stock. The lady that answered the phone who was awesome said they had 8 250 ct bag of screws in stock. The online inventory for this store said the same thing. So my husband & I drove 30 miles to this store. My husband goes into the store. No one can find the screws. No one wants to help my husband. My husband had just had surgery for lung cancer. Walks on a cane where he has a fracture in his back & couldn’t get help. Finally sits down & gets on his phone & has to call for some one to help him! The screws were on their inventory but ended up in the wrong isle. They had to look for them! My 3 stars are for the awesome lady who answered the phone in the beginning! The one who let us know they had the screws in the store! Very nice store but they need to retrain their employees!!!"

"So this location is my local lowe's, and while I like the prices here better than any other home improvement store around the employees lack of knowledge is frustrating. As a young woman that is very self-sufficient it can be frustrating when somebody tries to tell me something that is a half truth or they don't understand the question. Otherwise they stay pretty well stocked and for the most part have the things that I need I often compare online shopping to what I can get here and it is often much more convenient to drop by the store but I pick and choose what departments I shop in for reasonable praising. Their plans are always beautiful and pretty well kept, there is quite a variety and the prices are good especially with their sales here and there. Overall good experience clean mostly cut store and friendly employees."