Wallace Collision Center

"Had to have estimates on two vehicles. The staff is very friendly and courteous. The lounge area is clean and comfortable. The estimates were written in a very timely manner. Great Place!"

"I was in an accident with my Tesla Model 3 at the end of July 2023 on a Friday night. I started an insurance claim the next day and 2 days later on Monday morning, my car was towed 1.5h away to Wallace Collision Center in Bristol. I had never heard of this shop beforehand, but this was the closest Tesla authorized/certified body shop/collision center to me in Asheville, NC. I was skeptical at first at this was the first time I had gotten into an accident where my car wasn’t totaled off the bat so I didn’t know what to expect. I was very surprised. From the very beginning, the team at Wallace Collision Center has been nothing short of spectacular. My car was in their shop from the end of July until the end of October so it did take a bit of time but to no fault of their own. Parts ordered from Tesla were delayed several times and then they had one of their Tesla techs quit suddenly. Again, nothing they could control. Kyler, one of the shop managers at Wallace was keeping me regularly updated throughout the entire process, especially towards the very end, updating me once per week or even more which was very nicely appreciated. Wallace did also provide me with one of their loaner vehicles at no charge as my rental vehicle coverage through my insurance had run out in a month or so. To add on, I had quite a few questions and concerns that came up throughout this process of my car getting repaired. However, Nicole at the front desk often was the one who answered my call and she was amazing and really knew what she was doing and talking about. She was able to answer my questions quickly and knowledgeably. I did deal with other staff members at Wallace throughout the process but Kyler and Nicole were the main ones that I communicated with, and they were both extraordinary. They are both on the younger side but were some of the most professional and friendly people I have ever met and dealt with. They know how to do their job and exceed in every way at it and don’t even seem phased by upset customers, while still mitigating every sticky situation with the end result being 100% satisfaction. They deserve every single promotion and raise, period. Wallace Collision Center has been amazing with everything, despite a few hiccups, which again were out of their control. I really hope that I never have to go to them again but in the unfortunate situation that I need a car fixed, I will definitely be giving them my business, without a doubt. They fixed my car and it looks like it was never in an accident. Fantastic job. Well done. Thank you so much Wallace Collision Center team, and especially thank you to Kyler and Nicole!!"

"I had a great experience with Wallace Collision Center. Communication was excellent and the work was top notch. I live in the Nashville area and brought my car to Wallace because they are certified to work on my EV and had great reviews. I am so happy I did! My car had paint protection film and ceramic coating and they even recommended a local company to replace the PPF and ceramic coating, delivered my car to that shop and then brought it back to Wallace when the work was complete. Great customer service. While I hope not to need their services again, I wouldn’t hesitate to trust them with any of my cars. Top notch, highly recommend. Kyler was excellent!"

"Above and beyond. Superior service. Amber and Nicole from the collision center were so helpful and diligent with this process of fixing my vehicle. My insurance company was extremely difficult, and this team made sure to always communicate with me and consistently call my insurance to hurry this process along. When I would ask for updates, they were always on top of each step to make sure repairs were finished as quickly as possible. They were so patient and kind each time I spoke to them. We picked up our vehicle yesterday, and it drives and looks amazing. Wallace did a fantastic job. 10/10. 5 stars. Highly recommend."