Assured Auto Repair 3339 East Stone Drive, Kingsport, TN 37660

"These gentlemen are doing a ton of work for my wife and I. They are fair, honest, and hard-working. They’re also very reasonably priced."

"I had a great experience. My car was fixed in two days. Everyone was very experienced and found my issues promptly. I could not have asked for a better business experience. Brian was very nice and explained all my cars issues with me and I understood exactly what was needed and performed. Bravo Assured Auto. I hope I don't see you soon but if I do im confident in Assured Autos experienced team. Thanks again."

"Horrible customer service- asked I drop the car off on Sunday evening for diagnosis on Monday afternoon. I called Monday, nothing had been done. They would not give me an appointment. I called Monday afternoon, they said Tuesday morning. I waited until 10:30 to call them and Owner Brian Johnson told me they had not worked on it. I told him I was picking it up and he tried to haggle diagnostic pricing, despite not doing it. He stated, “I’d like to charge ya something” and hit me for a bill for $85 to get my car back. To boot- Brian left the property when I came to get my car. Another gentleman was in the property calling a tow truck after his issue had sat at Assured Auto for 3 weeks with no repair. I am also concerned for Mr. Johnson’s sobriety, as his words are often slurred. Even his own employee stated when I declined “additional diagnostic and repair” and said I’ll go elsewhere, “I can’t blame you.” 85 dollars later.. they wouldn’t tell me anything. SAVE YOURSELF THE TIME. This shop is a goat rodeo."

"I recommend Brian and staff at Assured Auto Repair because of his expertise and honesty in diagnosing and fixing my Toyota Prius as well a Mitsubishi of a relative I took there. Brian's pricing for his work is very reasonable compared to other shops I have used. Brian has years of experience and can be trusted. I highly recommend taking your car or truck to Assured Auto Repair for help."

"Brian over at Assured Auto treated me great. I have an 06 Monte Carlo which was involved in a hit and run a few months back, and the insurance company would not sign off on the suspension. Anthony from B&E which is where my car was being put back together recommend Assured Auto. Let me tell you, he was right. I usually just give star ratings, and maybe a "great job" here and there. But, these guy's are great. Great service, great prices, great people. They might look like a small town garage, but believe me when I tell you that they have the tools, and equipment to take on Any task that gets thrown at them. You gotta check them out, you will be extremely pleased when you do. Thanks guys for everything."