Honda Service - Priority Honda Roanoke

"Since I can't get my car fixed or any answers about my car for almost 4 weeks now. I am hoping this review gets someone attention. I bought my Honda 2 years ago from this dealership with the promises of how great their service department is. My car was towed there on December 27th after breaking down on the side of the road. It broke down at 7:30 am I called Honda road side assistance which is included with my warranty. They told me someone would be there in 45 minutes. The car was not towed until 3:00pm. Once it got to Honda they did not look at the car until December 30th.At this time I was told that the gas looked contaminated and it would need to be drained and disposed of by an outside company. Since then I have been texted about the wrong car , not offered a rental car even though it is supposed to be included with the extra warranty that Honda sold me and my numerous text messages and phone calls have been ignored. They even had the audacity to request that I reach out to a waste company to get the barrel for them!!! I am going on the 5th week of having to pay for a rental car not to mention the car payments that I'm paying on a car that I can't use. Hopefully this will get someone's attention and this matter will be taken care of properly. My next recourse after this review is going to the media and social media."

"Came here to fix the car alarm going off constantly. The part was backordered, but never the less, it was our only option. We paid $250 in service to have it installed. In the end, I was fine paying to have it fixed and resolved. No complaints there. But when we get the car back and later find out that the secondary key fob won't work because of this new module that had to be installed. I call back and say they can program it for a service fee of $75... They never told us that the secondary key was needed at the time of installation and are now charging me extra. Absolutely terrible service when I confronted the help desk as they completely dismissed the $250 in service charges I had already paid. Avoid this place at all costs. They will nickel-and-dime you at every opportunity."

"Their initial general service and response was really good, however they found that a recall for the gearbox was present and needed to be replaced and they scheduled me a later day for that. They firstly delayed this change for more than a day and offered me a rental car stating that I needed the car the next day and they said it would be ready. The next day I had to call the service advisor and the manager multiple times till they managed to get me scheduled and taken care of - here’s the twist- the technician did not screw the tires in properly and the alignment was way off. Lucky the tire didn’t fall off in the last few months. I reached out to the service advisor multiple times and tried to get scheduled cause I knew something was off and there was a ringing noise present after the recall was fixed but they didn’t get me scheduled. Very poor safety standards while servicing!"

"Purchased a battery in 2017- yes 2017 that now was in a slow death. It obviously had been a great battery to begin with. We had to jump start it a few times and noticed that it was still under warranty. Priority truly made us a priority! We called on a Friday and received service on Monday. We paid a prorated fee of course but went ahead and paid an extra $30 for new 8 year warranty. I purchased this car brand new in 2005 and Priority is the only dealer that has provided service for the car. I receive excellent service each and every time and this week was no different."

"People were friendly and helpful and service satisfactory. Just don’t like the scheduling process, which was explained to me very nicely. Seems partly due to not enough help, from which so many businesses are suffering now and partly due to the free oil changes for life policy. That is certainly honored but for someone who drives low mileage, it doesn’t always make trips to get service very convenient. On the whole, very satisfactory."