Lowe's Home Improvement

"Total failure of a store. Very disorganized and sloppy, finding help in nigh impossible. Consistently rude staff talking loudly at the self checkout instead of even acknowledging people are spending money at your store. Unprofessional from top to bottom. The people at this store gave up at running a decent operation long ago and it shows. The final straw was actually having a store vendor stop and ask if we needed help, only for him to unsuccessfully try to find a store associate to help us with questions about stock availability. I recommend spending money at a business that takes their jobs seriously, not a giant chain that takes the community for granted. That's what I'll be doing."

"I went here first before going to another store. Being it's Black Friday, employees were within my eyesight as soon as I walked in the door. This employee gave me the isle I was looking for, and once I got there... There was another employee to find tune what I was looking for. Though what I wanted was sold separately, I had to buy a kit... But the kit has the items I needed, maybe I'll have use of the others sometime in the future. I needed something else, last minute thought came to mind, and I was directed to the area. I picked up 4 items when I was only going for one. Staff are very helpful and knowledgeable of where items not in their departments are."

"I spend the most 1800 hours on a washer and dryer. Samsung they delivered the dryer was broke. They said they had to receive the broken dryer. In order to get me a new one and I took off work in order for all this to happen. It has been 3 days for this whole process. And now they're telling me that I'm getting refunded instead of delivering the dryer. And I was told that they would bring the dryer. Friday I would not order any appliances from Lowe's they give you the run around"

"Too busy harassing customers to open a credit card to actually do their jobs. We were asked at least 6 times to open a credit card within 20 feet, no means no. Couldn’t find squat in this store even with the app telling me what aisle and bay it’s in. Nothings in the correct spot, sold out, and their lumber is horrendous (we had to go to Home Depot for lumber) the fan I wanted was $67 on the tag and $109 at the register. The shelf boards all had water damage we finally found a decent board in the mess. My receipt didn’t add up. I added everything on my receipt and the taxes and it was $50 Higher than what the actual total was. The computer was lagging the entire time and this isn’t the first or only time this location has had lagging or completely broken computers. The cashier we had misplaced items, knocked items in the floor, just plain crazy acting, like she’s never been a cashier or in customer service before it was an absolute mess and her being the only actual cashier open made it all the worse. It took a good 20 minutes to check out due to her being discombobulated. We had to make another trip back to come get the stuff she left behind the counter on the floor. Absolutely the worst Lowe’s I’ve ever been in, nothing went right, nothing was where it was supposed to be or the right price. Complete headache, I’ll stick to Home Depot in the future."