Triumph Body Shop 1548 North Main Avenue, Scranton, PA 18508

"Week of 11/6/2023: Triumph had my vehicle for 2 weeks for minor repairs from an accident. I was told it was taking so long because the paint booth was full, a part didn't come in yet, and they had trouble matching the paint color because it's a 2023. This makes no sense to me because Lincoln has used this color for years and there are paint codes for a reason. I find it hard to believe it took 4 days to match the paint color. I explained my frustration and that I needed my car back. Mike said he would paint it himself and then have it detailed. When I went to pick up my car, it was in worse condition than when I dropped it off. Additionally, there was a loose part in the back seat. The guy at the shop asked me to open the hood. I questioned this because the damage to the vehicle was on the driver side door. It was as if the guy had no experience working on cars. Luckily, my fiancé noticed it was supposed to be in the door jamb and we were able to pop it back in (we're still unsure if it's properly installed). Then, I noticed tape under the gas cover from the paint job. I was shocked they were returning the vehicle to me in this condition, but was hoping it was just dirty. Week of 11/13/2023: On Wednesday, I had my vehicle detailed. After getting it detailed, it was clear that it wasn't dirty, it was damaged. On Thursday morning, I went to a different body shop to get an estimate. The estimator stated he's seen this type of damage before, but never to this extent and that it was clearly a lack of knowledge or effort. In the afternoon my fiancé and I went to Triumph. Mike looked at the car and started saying that he will take credit for the damage on the plastic piece above the rear tire because the part didn’t arrive in time. He stated that the apprentice failed to tell him this because he was in a meeting. I was under the impression the piece was replaced up until this point. He did not mention it to me when we spoke the day before when I called to explain the damage. He acknowledged the loose part in the back seat and the tape under the gas cover from when I picked up the vehicle on Sunday. He also acknowledged there was damage that wasn’t from the accident or there when I dropped my vehicle off to him, but said he wasn’t sure where it came from. That includes all black plastic pieces, all chrome trim, all Corsair badges, windows, rear view mirror, and paint on the driver side of the car. The whole right side of the vehicle has compound and over spray. There's even a section missing the clear coat because the mirror was never removed to paint. He said it could have been because of the inexperienced person that was working on my vehicle. While examining the vehicle, he nearly fell into the car, but said it was because of a bad knee. My fiancé stated aloud that he could smell the alcohol on Mike to which Mike replied, “I can have a beer”. My fiancé said you shouldn’t have beer when you’re working on vehicles. I explained repeatedly that I do not trust him because his body shop caused this damage in the first place. He asked us to give him 10 minutes to clean it up. I declined and told him I received an estimate from another body shop who said it would take 3 days for replacement of parts and repairs. Also, why should I let him do work on my vehicle if he’s UNDER THE INFLUENCE and based on the lack of quality and professionalism of his previous work? I told him the only way to make this right is for another body shop to handle the repairs and Triumph to pay for it. He said that was completely out of the question. Mike kept saying it wasn’t his fault because he wasn’t there, and it wasn’t his work in which I responded that he’s responsible since it’s his body shop. He then said it’s not. I asked if he was the owner and he said, I’m only partial owner-it’s a family business. I asked if there was someone else I could speak with, and he said he would not let me speak to anyone else. At that point, our only option is to file a small claims case against Triumph Body Shop."

"Best auto shop by far here in Scranton. They accommodated ALL of my needs for my vehicle, great pricing and people were very very friendly. Recommend 100%."

"My SUV was involved in an accident and I went to TBS and spoke with Mike, the owner. I have to say, he went above and beyond, my expectations. He explained to me what needed to be done and dealt with, ALL MY ISSUES. I totally, would recommend this business for all your car repairs."

"Mike Santarsiero and his team went above and beyond in their auto body work for me. In addition to the agreed upon job of changing the rear bumper cover and fixing up the rear sides of the car and brackets, they matched the original color of my car perfectly, and fixed a tail light and my car alarm battery in the key fob at no extra cost. I highly appreciated his attention to detail, the quality of their work and all of the extras he added, while keeping the cost at the original quote Mike gave to me."

"I am an older disabled women who used this business a few yeas back and was very pleased with the help they gave me. I stopped in today to get an estimate on getting my left bumper put back in place as well as a plastic piece hanging from the front that I had caught on a parking block. I explained to the young man that I was on a very fixed income and was hoping to maybe just get it fixed without having to get new parts. He and the manager worked on the problems and did not charge me anything. I was so touched that I almost cried and could not stop thanking the manager enough. I explained that my brother use to work on my vehicles but passed away thirteen years ago and for them to help me this way meant the world to me. I will continue to give them continued praised not just for the past work but for the kindness they gave me today. Wonderful and caring people."