Hand and Stone Massage and Facial Spa

"If I could rate zero, I would. I was refused a massage because of a health condition…the very reason I wanted a massage. I was with my daughter for a mother-daughter spa treat. The front desk person told me that they told me “multiple times” that I needed a note from my doctor which they never had. She argued with me. Having my diagnosis is difficult enough let alone bring treated so badly. The massage therapist said she was not certified to give me a massage because of my diagnosis. I was in tears and ended up letting my daughter take my massage appointment. So disgraceful. I am a medical provider and know that their refusal is not valid. I will never return there and I will tell everyone I can, not to go there."

"I am so frustrated with this company. I scheduled a massage two months ago and have been looking forward to it ever since. I showed up on time tonight (if you are late or cancel within 24 hours you loose that months package which is insane but besides the point) and was taken back to the room, only to be told by the therapist that she can’t do my massage because I’m 12 weeks pregnant and she isn’t certified for prenatal. Well I said “I don’t want a prenatal massage just a regular massage” to which she said I can’t do it because you are pregnant. You have to lie on your side and I’m not certified. I said “I am a doctor. That is not true, I don’t have to lay on my side at 12 weeks, I am no different than you or the girl at the front desk!” They refused to let me sign a waiver, and refused me a massage. They tried to reschedule me but guess what. I have to wait another 2 weeks. I am FURIOUS, I filled out the forms that said I was pregnant way in advance, when they called to confirm my appointment they should have told me that I needed to have a different therapist. Also the company needs to revisit this policy as it is not based in medicine at all. I think since my massage was canceled when I was already here, through no fault of mine, they should do something more than “reschedule me.” I am tempted to just cancel my membership all together and take my business elsewhere."

"I thought i was going to be the only one but after seeing some reviews, I’m glad I wasn’t the only one. I won’t mention the girls name that did my massage because I don’t necessarily think it’s only on her but my massage started at 12:10 and looked up and noticed that my massage was finished at 12:58. Thank goodness my wife paid the introductory price because there’s no way that this place is worth $130 for a one hour massage which is what the price is without the introductory offer. I mean the only reason why this place was even a thought of was because our usual place which is Healing Hands was booked for months and couldn’t get in. But rest assured that we will never be back to any Hand and stone places ever. And like other reviews stated, their front desk staff are horrendous."

"Terrible customer service. They start late and finish early. Front desk staff are unfriendly, defensive and rude. I went there for my birthday, zero acknowledgment of my bday. What’s worse, unclear upgrades were forced on me and they pressure you to tip even for subpar service. If you get an upgrade, and it’s not equivalent to your monthly subscription, you lose the difference. This place is a total scam. Been a member for years and I can’t take it anymore, I’m canceling. Save your money, don’t go here. Terrible!!"

"Had a 50 minute massage. Very average. I added the mini Himalaya hot stone as an extra (the only extra l was offered). It was a waste of money. When I told the girl at the front desk she said that was understandable. No apologies. I also felt like I was rushed out. Very disappointed overall. I won’t be back."