St. Luke's West Allentown Primary Care 501 Cetronia Road, Allentown, PA 18104

"This review is specifically for Dr. Roman V Sivolap and not a reflection on the other office staff. And I'd like to express appreciation for the receptionist that assisted my friend. If I could give 0 stars I would. I encouraged my friend who is practically my sister to go to her PCP because ever since I started working for family practice I realize that's its necessary to see a doctor regularly. Well now I'm embarrassed by the disturbing story I was told in which this doctor who not only insulted her because of her weight but teased her. This is absolutely disgusting behavior for a doctor and should not be tolerated. People should feel comfortable with their doctor and not be made to feel like trash. Comments like "hmm your goal weight should be to lose 2000lbs oh um haha that was a joke. Oh am I making you cry? Is it because you hate me now? Oh I don't care because it's necessary and you need to hear this" I'm sorry but that is a load of garbage and should never be said to anyone no matter who you are. And then to make matters worse my friend started to cry during her visit and all he did was tease her further. St. Luke’s is filled with many good and caring doctors. I even work with one who is very kindhearted and caring. For someone like this to exist in St. Luke’s is a disgrace to their good name."

"The Doctors here are good and very nice but Administration and billing is awful. I tried to call multiple times to deal with a bill and the service and admin is ABSOLUTELY TERRIBLE!!!! I spoke with My Insurance specifically said these services are covered under preventive care. The people I talk to are RUDE and act like they are always right and nothing was done wrong in billing and to be able to speak to someone or getting a call back is like pulling teeth. I think they do this because you wont realize so you just pay the bill or if you keep calling they string you along and force you to pay. All in all I am VERY DISSATISFIED with ST Lukes and will be finding another doctor and provider."

"The doctor is great! I was only able to see him once unfortunately. He is very hard to get an appointment with. The other doctors are good but new. They are never running on time. It takes forever to get in, and when you are finally being seen, they take forever to get to your room then rush through your appointment. The staff and receptionist are rude and unhelpful. The office is dirty and bathroom was disguising. When I called to schedule an appointment the receptionist told me to make my own appointment online even though she already pulled up my information and could've quickly done it. I will unfortunately be changing doctors."

"Very nice staff, but the amount of time spent waiting is staggering. I scheduled my teenager for a physical, arrived 15 minutes early, and we weren’t taken back until 25 minutes after the scheduled time. The doctor didn’t enter the room until well after an hour after the scheduled time. The staff was apologetic, but as this is a very common practice at this office I’ll be seeking a new care provider."

"I've been a patient at this practice for over 10 years since it was McGorry & Neumann. It is a very busy practice but they can get me in to see someone usually same day if it's an acute illness, or within a few weeks if it's a routine/preventive visit. Currently I see Dr. Patel when I go and I really like her. I never feel rushed, she genuinely listens to my concerns, and takes my opinions and wishes into account rather than some doctors who just want to tell you what to do. The nursing staff and reception staff are also very friendly and welcoming. I've seen multiple doctors and NPs over the years at this practice and all have been compassionate and helpful. They also tend not to push antibiotics too quickly which is something I care a lot about, and they support alternate therapies that I use such as supplements and massage therapy. If I have a "complaint" it's that to call in a prescription refill request or speak to a nurse you must always leave a voicemail you are never put right through to speak to them. Having said that, the prescriptions get called in quickly and if needed my calls get returned same day."