Port Jervis Auto Mall Inc.

"Title: Beware of Unethical Practices at Port Jervis Auto Mall Service Center! I recently had an absolutely horrendous experience with the Port Jervis Auto Mall service department, and I feel compelled to share my frustrations to warn fellow consumers. I brought my 2020 Dodge Diesel 3500 truck in with a specific issue, and the whole ordeal has been nothing short of a nightmare: Delayed Diagnosis: It took an astonishing over two weeks for them to return my truck, leaving me without my vehicle for an unnecessarily extended period. Dubious Billing: I received a hefty bill of almost $5000 for supposed repairs, but the charges make no sense, and the lack of transparency is alarming. I was told one thing over the phone, but another in person! You can't trust these people! Insurance and Warranty Mishandling: They claimed they couldn't submit a claim to my insurance or extended warranty, which, as it turns out, was completely untrue. Now, I'm stuck dealing with the fallout. Inadequate Repairs: After paying the substantial bill, I found my truck still had issues – it was riding rough, and they even forgot to put back on a wheel well. Unbelievable! So, they never even fixed the problem, and now it's back in the shop! Unreasonable Waiting Period: Now, I'm being asked to wait an additional week for a re-diagnosis, and they have the audacity to try and charge me for it. It's clear they didn't fix the problem the first time. Indifference to Customer Concerns: The complete lack of concern for my time, inconvenience, and overall dissatisfaction is appalling. It's clear they care more about profit and stealing my money than customer satisfaction. I strongly advise anyone considering the Port Jervis Auto Mall service center to think twice. This experience has left me frustrated and without a properly functioning vehicle. If this is indicative of their standard practices, it's a dealership to avoid at all costs."

"I could not be happier with my experience at Port Jervis Auto Mall. This was the most painless experience I have ever had buying a car. My salesman Eric was great and extremely helpful. I was able to drive my new car off the lot that same day and am so happy with my new car! Thank you to the whole team at Port Jervis Auto Mall!!"

"Had the pleasure of working with Sales Associate Jim Alves, who acted quickly on my behalf to run the deal through on a car I wanted to finance. Within a few hours he called with an approval for the vehicle. I met with the finance manager, Larry, who seamlessly walked me through the signing process and then the sales associate explained in detail how to operate the car. This experience was the most professional, stress-free car-buying experience ever. And they did a thorough job with every aspect - every detail was taken care of. This was my second time with the auto Mall and it was same way 4 years ago. I highly recommend the team there. Thank you all for helping me procure an amazing vehicle."

"Since we bought our Jeep Grand 2 years ago from salesman Bill Hendershot. We also drive back to bring our jeep to their service department. Steve in the service department helps us with such amazing customer service . He explains everything in detail , he makes sure we are on top of all servicing that needs to be done. Bring attention of services that will be upcoming at our next appointment. I would recommend everyone to buy and service your vehicles here ! 5 star sales and service every time"

"Jake was very responsive to my texts and emails. We drove a distance to come and he was very helpful. Jim was also super nice and tried to get us out in a timely manner. There were no “market adjustments” and our car was not overpriced."