Bald Hill Kia

"Update: I got a call from the service department expressing their concern with their call center mistake. Really nice lady on the phone wanted to make it up to us and gave us a complimentary service. I do appreciate that they made it right. I had an appointment for my cars first service at 10am. I unfortunately took the car to the wrong KIA so I called to let them know that I would not make it on time. They said I only had 15 minutes grace time and if I didn't make by 10:15 they wouldn't take me. I would have made it by 10:20. I know it was my fault but how much time can it really take to change the oil to a brand new car. They really couldn't squeeze me in? Good customer service is when you go the extra mile to make things work. It felt to me like they didn't want to. One star for customer service."

"This was my first time going to Bald Hill Kia and from the moment I walked in, I knew I was in the right place. It was the easiest, most comfortable leasing experience I’ve had. I worked with Mohammed and he was incredible! He was knowledgeable and understanding, but above that, he was genuinely nice and that’s the most important quality to me. I had my kids with me and he was also amazing with them. I cannot say enough great things about my experience here and each person that I encountered and worked with. I’ve found my dealership for life! If you’re looking for a car or even just looking for your options, this is 100% the place to go to!"

"Amber, the service manager likes to be ignorant towards people in the military. Also she likes to blame the customer and or tow truck drivers for something that is clearly their mechanics fault. The car did not run prior so it would make sense that their mechanics had to move the car and put their dirty hands in those locations as seen in the photos."

"I had the pleasure of working with Erica at Kia to finance my first car. I must say that she made the entire process smooth and stress-free. What impressed me the most about Erica was her exceptional customer service skills. She was friendly, personable and made me feel at ease throughout the entire process. It was evident that she genuinely cared about my experience and wanted to make sure that I was completely satisfied. Overall, I highly recommend Erica and the team at Kia for all of your car financing needs. Erica is a true professional and I am grateful for her expertise and exceptional customer service. If you're looking for a stress-free car buying experience, look no further than Erica at Kia!"