Duck Donuts

"Ordered a dozen donuts and waited over 30 minutes. They also originally gave my order to another person. Donuts were cold when I finally got them. Definitely would NOT recommend!"

"These are absolutely the best donuts in the area by far, hands down. It's a cool spot for kids too, as they get to see the donuts being made right there. They make every donut made to order so everything is fresh. Great place to grab a fresh, tasty treat and keep the kids entertained at the same time"

"What Horrible service . I decided to stop in for the first time to Duck Donuts in Wilkes-Barre , Pa , this evening .. I parked right in front of the store . I went in and ordered a glazed donut . As I am waiting for my order , I stepped aside and was on a phone call . The place was getting pretty busy . All of a sudden I hear one of the employees yell something out , I didn’t pay much attention since I was on the phone away from the counter . I began to notice these two employees keep on looking at me and giving me the hard stare and back to talk . I had no idea what they were talking about , when all of a sudden this crazy employee yells out “ Would the owner of the car parked outside turn off your lights, the lights are not letting us see in here and bothering our eyes. When I noticed they were looking at me , I put my phone aside and asked that the problem was , . I told her there is a way to ask a customer , she could of called me over and asked politely if that was my vechile if I could turn the lights off .. I would have done it with no problem .. but before she gave me. Chance to speak .. she began pacing up and down the aisle , saying out loud. That she was going to not give me my order and refund me my money . I asked her why ? She said Because your not going outside to turn your lights off . So I am going to refund you your order . She began to open the register and instead I asked for the manager . And what surprise . She was the manager .. Her name was Emily at the Wilkesbarre township plaza .. I decided to let her keep my refund. This woman went max .. yelling with all those customers there .. what an embarrassment to have worker in a new place that just opened with this service . This was my vechile and I understand if it was bothering them with the lights . But to yell out to customers about the light bothering them , the glare apart was not letting them work. The only reason I put my phone down was because I began to notice a few of the employees looking at me and than looking at the manager Emily . There was a polite way to ask .. did it ever occur to this ignorant employee that I might of not heard her mentioning the issue of the lights .. I’m hoping to contact the owner because people like this should not work in the customer service field. if I would of recorded this in video and posted on social media live , I honestly think it would go viral of how crazy she seemed ."

"First time I ordered donuts here and everything was really good. I see some of the reviews saying that it's pricey. For the flavor, cleanliness, presentation and how they make the donuts FRESH AND WARM in front of the costumers, I think it's worth it."