Duluth Trading Company

"BUYER BEWARE!!! THE ABSOLUTE WORST CUSTOMER SERVICE. I placed a order on sale after Christmas (#web25863450) after waiting a month it was canceled.  I placed another order(web26014667) on sale and that was canceled also by duluth.  They were both purchased using gift cards.  I was then told they could not be refunded and a new card would be mailed to me. After waiting and waiting I received a phone call today from the cherry Hill NJ store and they informed me that the gift card was mailed to the duluth store with my name on the envelope.  I'm not sure what to make of all this. Now I find out the original order was never refunded. How does duluth conduct business like this. What was the thinking behind mailing a gift card to the company store? I was a dedicated customer and I own some of your pants that are 20 years old. I always boasted your products to my coworkers. Now I have shared this nightmare with them. I have almost 100 dollars in gift cards that are out in space and I cannot use. I missed out on the large sale after Christmas. Honestly this last interaction with duluth may have been my last. It was completely mismanaged. Check the better business bureau website for similar issues"

"I had an extremely wonderful trip to your King of Prussia store. Store is very clean and organized. I was able to find the item I was looking for. The sales rep, a bright young gentleman (receipt says MPA) was very knowledgeable, friendly, and professional. You guys are doing a superb job when it comes to customer service. Thank You. 5 stars all the way !!!"

"The store is full and the sales are abundant. That being said everything is extremely overpriced so the sales are necessary. With 40% off you’re getting an item at roughly what you would expect to pay prior to a sale. The quality, however, is very nice. I will continue to shop there, but only for sale items."

"Duluth Trading Company is our frequent stop for quality underwear and rugged outdoor apparel. The quality of products is outstanding in the market compared to other retailers. The store is well laid out, making it easy to shop and find the items you need. Assistance is attentive, and the well trained staff is consistently helpful."

"This store is awesome! Finally able to see and touch the items I have seen in catalogs for years. I even bought several clothing items today. It's a must see store if your in the area. This is the first Duluth Trading Company store on the East coast! They also have a section of the store devoted to tools of the past. This was an extra bonus to see the tools our fore fathers used in the early days. Also the free cup of coffee wasn't bad either sipping on while looking through the store. Do yourself a favor and check this store out if you get the chance!"