KAY Outlet 100 Premium Outlets Drive, Gloucester Township, NJ 08012

"Please, whatever you do, do not buy jewelry from this place. Kay jewelers in general, but especially the one in the outlets. Kays jewelry is literally so cheap and the manager who works here is so rude, every time that I go in because my bracelet brakes or my necklace has turned/tarnished brown, she is so rude and Uses the same excuse every single time “ I don’t want you to think it’s our jewelry, it’s just something that you’re doing”. I have never bought myself a piece of jewelry from here It’s always been a gift, so before you go and buy anyone a gift or spend hundreds of dollars at any Kay jewelers, please spend your money elsewhere. I have had two bracelets from here and a necklace and each of them have had a DIFFERENT problem."

"My husband and I are longtime customers of Kay jewelers. We went to the Kay outlet store in Gloucester county and were greeted by Collin who is a young man who had a lot of knowledge of diamonds and jewelry. He was very professional and helpful. We also had assistance from Trish who also was very helpful. I cannot say enough good things about them. The customer service was awesome. The store was beautiful. They had a huge selection of beautiful jewelry. This is my new Kay store. I would get 10 stars if I could."

"Trish was awesome! She took the time to help me find the perfect ring! Everyone in the store was friendly, and Trish made my husband and I feel like we were the only two customers in the store! Couldn’t have asked for a better experience! Thanks again, Trish, you rock!!"

"The customer service for this location is Amazing! Jessica the store manager had to give me bad news about my necklace being lost in transit. She really did everything in her power to make sure i left there happy. She replaced the missing necklace (the aristocats necklace) with the Stitch necklace. The very next day i got a call that the lost necklace actually made it back to the store! So i was able to get my original necklace back! Jessica handle this whole thing with such care! Literally the best customer service! The rest of the staff is also so amazing! I will always recommend this location! Thanks Jessica!"

"I have been to multiple Kays jewelers... but the one that stands out about this one is the staff... specifically Susie. She helped me with my engagement ring for my fiance and a few other pieces of jewelry on different occasions.. Susies expertise is on point, i get so many compliments on the jewelry she helped me pick out. Just not the same as the other Kay stores. Spending this type of money i expect great customer service with the sale and since i get that from the Gloucester location this will be the only Kay i go to and recommend."