Annapolis Radiology Associates 2001 Medical Parkway, Annapolis, MD 21401

"Poor customer service and horrible technician behavior. The receptionist curtly told me to sign in, then the main one didn't see my name and I sat forever. They then tried to charge me for a procedure my doctor didn't require, which I told them I didn't need, but she said, "we'll just leave that one in case." When I went back with the technician and told her I was only doing one procedure and not the other, she then started mumbling under her breath about the fact that the other was the most important. She was then abrasive, and when she couldn't get a good reading told me to go drink more water and sit for 45 minutes to an hour, that she couldn't guarantee another appt. She was so unprofessional, gruff, and angry. I'll never go back there."

"This practice sent a large bill with no attempt at insurance reimbursement over 1 year after an ER visit."

"My first and only appt w/ Annapolis Radiology was poor. From the receptionist who overcharged me. My copay under Aetna was upped by $15. To dealing with that particular office. And having a serious cancer prognosis at that time was triple stressful. No, I would NOT recommend the practice to anyone. Not ever."

"I have had multiple procedures here in 2022 for my cervical and lumbar spine and I have always been very pleased with the staff knowledge and compassion. Dawn and Mary are excellent! They all take their time and explain the procedure and the aftercare. I would highly recommend them."

"I'm not sure I understand why good customer service never seems to start at the receptionist. It certainly sets the tone for the entire visit. I actually was so put off that I left to find another doctor."