Campbell's Small Engine Sales

"I recently called to inquire about some parts for my snowblower. When asked if they carried parts for a specific engine, he quickly said they didn't and hung up the phone. Unfortunately, I also needed belts and a spark plug for the machine (unrelated to the first question). I ended up just purchasing them online."

"Been in business for decades. Personal service. Informed h"

"they are knowledgeable there, but parts are more expensive than other redmax dealership"

"Went in last week to pick up a reasonably priced pressure washer for my bicycles, RV, deck, patio and other home use. They were a little busy, but the man behind the counter made mental note of who came in when, greeted each customer, and served us according to his mental list. Though others waited, he took all the time necessary to answer my questions and get me squared away with the Stihl unit that met my budget and needs. Along the way, he made the occasional poor dad joke, which I appreciate. We concluded payment and paperwork, and he said they'd handle registering my warranty for me. After the purchase, I was directed to go out back, where another gentleman showed me my fully assembled washer, which he had filled with oil and fuel and had just tested. He walked me through operation and asked if I had any other questions. Since I did not, he handed me the sheaf of ownership papers and helped me get the unit into my car. I know that if I have any questions or problems, my pressure washer has a home at Campbell's. Much appreciated."

"This establishment has lost a customer as of 3/4/2023. My husband and I purchased several machines from from Campbells Small Engine since 2020. Upon our last "Service" we will no longer be using Campbells! My husband requested for our riding mower to be picked up for a BLADE SHARPENING service only along with dropping off a chainsaw that stopped working on the first use. The riding mower was picked up in early January and the chainsaw dropped off on 1/14/23. Both machines were finally dropped off on 3/3/23! This company never called to provide updates on the machines. I called once to inquire for an update and they could not confirm when the machines would be ready! Well upon receiving the machines on drop off we were astounded to see the invoice total for $556.49! This company decided to do a service to the riding mover WITHOUT ever consulting us. Parts were charged $133.91 Plus labor $270.00 along with Misc charges of $118.00. My husband contacted Campbells to discuss the invoice. There was no understanding or even the attempt to rectify this situation. All he was told was that the service was done and it must be paid in full. He explained that we were not expecting an invoice for this amount. He inquired why we were never notified. The person on the other end said they never call clients, they just do the service. Well Campbells you decided to do a whole extra here versus what we requested ONLY FOR blades sharpened and pick up and drop off of mower. If you bring your machines here for service, make sure you obtain a written description of what you are bringing in the machine for. Lesson learned!"