The Vault

"So originally, when I first moved here I was REALLY disappointed in like everything about STAM. I would email and never got responses back. Fire alarms would go off randomly without warning come to find out they were planned drills. And water would be turned off with no warning or explanation for like the entire day! My GF and I were disappointed because the way it was sold to us was that we would have fire pits on the roof top and a pool table (not a necessity but STILL!) This is why we were so excited to live there! Anyway, a few months before we moved out, a different company took over! It made a huge differences and I probably would’ve stayed here if Melanie and Frankie had come sooner. They were AMAZING, which made a huge difference. Frankie helped me move out, carrying stuff to my car and came in on his day off to help me unmount my TV! They have def turned the place around, and I would consider living here again!"

"No running water. Roaches and bugs in units. Dirty tenants. The water has been cut off four times in less than two months. Roaches and insects are seen scurrying in the hallways and near the elevator. This might be due to the workers leaving food/trash on the roof area. The dog park is unusable because of its size and the fact that no one cleans or maintains it."

"Communication was sparse. The whole process of touring a unit seemed rushed. The tour guide did not seem like it was a priority to show me around unless I asked to see specific things. They claim there is a leasing office onsite but I wasn't able to find it anywhere in the building. I asked about emotional support animals (ESA) and they offered almost no useful information regarding if there would be a deposit still necessary. The dog park that was shown is....laughable.....It's behind the parking garage and it MIGHT be able to hold 3 dogs maximum at a time. Just to illustrate its size, its that of a parking space. Also regarding deliveries , It looked like packages are just left randomly in the parking garage and throughout the first floor hallway."

"So far my experience with SDG and specifically our Property Manager, Jarred has been nothing short of excellent. They are VERY quick to respond to any questions / problems. They go out of their way to ensure we are taken care of. Definitely enjoying my experience as a resident so far!"

"I don't live here, but I had a bizarrely unpleasant touring experience that doesn't bode very well for the management in general. Carly from Stamm Development Group was my point of contact. Email communication was fine, if spotty. She told me that the Vault has no two-bedrooms (This was repeated in the tour. When asked why the exterior advertises two-bedrooms, she clarified that the Vault has two-bedrooms, but they're unavailable). The day of the tour, I mistakenly went to The Vault coworking space, 0.4 miles away. Texted to give a heads up that I'd be a few minutes late to my 4:45pm appointment, and was told "I have a 5pm." Door was locked, with no clear way to ring front desk. A delivery driver buzzed me in. Carly met me in the lobby, led me to the unit, didn't say a word unless I asked a direct question, to which she'd answer in as few words as possible. I got the impression she wanted me to leave. No questions about my moving situation, no word about anything in the building (mail area, gym, quiet hours, etc.), only one-word answers if I asked directly. She then led me back to the lobby, "nice to meet you. bye." and left abruptly. I was in the building for maybe five minutes total. She was in no danger of missing her 5pm. My mistake for being late, but if there is a building nearby with the same name, you'd think they could be more understanding. I worry that if there are any issues with your apartment, that you'd call for help and they'd treat you with the same coldness and dismissiveness I encountered today. It is also not difficult, if someone asks about two-bedrooms, to explain that there are in fact two bedrooms but explain that they aren't available immediately. No need to waste everyone's time and be rude on top of it. Not impressed, will not be calling back."