Carter Lumber 148 New Jersey 70, Medford, NJ 08055

"We paid $3000 to purchase & have 16 doors matched, mortised and bored from original doors. My husband picked up the new doors and spent 2 weekends sanding and painting both sides of 16 doors. When he went to hang the 1st door, bottom hinge was off by 1/2 inch from top hinge, all 16 door measurements were incorrect and off by 1/2-1 inch! My husband had to bring back the original 16 doors (thank God we didn’t dispose of them yet) and the new doors back to Carter lumber. They incorrectly measured all the doors by cutting bottom of new door and measuring from bottom of old door. No apology, no compensation for $100 paint nor my husband’s labor & time. Just a standard response that’s not in our policy to compensate. What a nightmare company to deal with, poor customer service, poor quality workmanship and incompetent! This is your business and this is what you do everyday, but you can’t measure one door correctly. Trained monkeys would have been better than this company! Never again will do business with them…stay away!!"

"Need people to work not just talking don't care about the customer service is bad"

"My husband got to the store 10 minutes before closing time and the doors were already locked. The women locking up refused to help and said they always close early with an attitude. If the posted business hours are till 5:00pm then why are the doors locking up by 4:45? No one picks up the phone either. My review is based on principle and bad customer service. We are in the thick of construction and really needed more materials. Very let down."

"Staff very helpful, bought a storm door that was better quality and cheaper than Home Depot"

"Was told a price per square foot on baseboard. I realized 2 hours later the bill was higher than price the woman told me. I called and she insisted the price is what she told me. I repeated the price and she confirmed. Bad business to not admit you told me the wrong price or to admit you charged the wrong price. Disappointed because my contractor sent me there."