Frederick Foot and Ankle - Urbana, MD

"Dr Lamb was very patient and answered all my questions in detail. I never felt rushed. I highly recommend her."

"I had a scheduled follow up appointment here to get an update on my foot pain. Went in the office and was called to the back, foot was observed again for swelling and was told that my results were not back after waiting a week. My results were supposed to have been in before my appointment and I was still called in which was a waste of time. I was told my results weren’t available and I was told they couldn’t find my results in the system from Quest. I was then told to call Quest Diagnostics and get the results myself. After trying for hours to get someone from Quest I was able to get a representative on the line and was told that Frederick Foot and Ankle never provided any information on the paperwork to even send the results back to. I then called Frederick Foot and Ankle back to update them on the status to let them know the information that was needed I had provided and they could now get my results. As of now they are stating they will call Quest to get it faxed over. Now I’m still currently waiting another week in foot pain for them to give me my results."

"Dr. Lamichhane and the staff at Frederick Foot and Ankle in Urbana were kind, knowledgeable and took care of my concerns I had with pain in my heel. I highly recommend them! They made sure to get me everything I needed for a smooth recovery and did extra steps to get items covered under my insurance. I’m very grateful for them and their service to me. Thank you Dr. Lamichhane!"

"I got an appointment at the Urbana office to get treatment for a pain in my left foot, which did not subside after going through an oral prednisone pack. The appointment was with Dr. Neequaye. Before getting the appointment I was warned that the clinic will charge me 200 irrespective of the insurance I carry. I was later told that my deductible was 350$ and until I meet the deductible it's money out of my pocket. Fine! Let's get some treatment for my pain. I arrived at the clinic 10 minutes early for my appointment to fill up form. A little later I was ushered into one of the room by one of the assistants, and she took my history, all the while noting things down on a yellow sheet of paper which had codes for billing just about any ache and pain related to the foot. Left foot pain, achilles pain etc. I then got X-rays of my foot taken, and after almost an hour Dr. Neequaye walked in. In under 5 minutes, he did an ultrasound around the left toe, gave me a 8mg steriod shot on the aching joint, prescribed a bunch of things I should wear while walking, and while sleeping, and mentioned some exercises in passing. An hour later, I ponied up 346$. I had to ask for my exercise instructions. There was no attempt to demonstrate the exercise. The cashier said, I have met my deductible and, I went home thinking, well as long as it fixes my issue, fine! A week later I was still hobbling around in pain. So I got another appointment with Dr. Neequaye. I was charged 35$ for the visit as copay - I met the deductible after all. This time, I was ushered in to the room by an assistant and she "coded" my history on the yellow sheet and asked me if I wanted to add anything about the heel pain or not? I realized how their billing system worked and said, let's just focus on the primary issue - pain in the left foot. After an hour of sitting in the room, Dr. Neequaye didn't show up. So I left disappointed and disgruntled, and asked the clinic to refund my copay. Couple of hours later I got a call from the Clinic, from one of the Assistants (Not from Dr. Neequaye though) apologizing for the incident. Apparently Dr. Neequaye was attending to a podiatric emergency! Note that if you call the clinic, the first thing you hear is do not call them if it is an emergency! It's been 2 weeks since this happened. I got treatment from another podiatrist in Germantown and I am fine now. I waited this long because I didn't want to write an unfavorable review of a person or an establishment without sufficient consideration. My issue with this clinic/shop is that it's not a place for healing, it's for billing. Frederick foot and ankle is a well run business, but not a place for healing. Dr. Neequaye is a trained physician, but he didn't act like one. I cannot trust a doctor who does not respect the fact that a human being has come to him the second time seeking treatment and he didn't have the courtesy to peek in and say he was running a bit late. Historically, places like this, will do well for a while, but over time, people will see it for what it is worth. It took me two visits and some pain to learn this. I am writing this review in the hope that it will take you, the next patient, less. Cheers."