Starbucks

"I have to say, I'm not at all impressed with this Starbucks. When you pay $6.50+ for a drink, you expect it to taste like the best drink you've ever had, but that is never the case here considering I've been to many different Starbucks locations. This Ellicott City location repeatedly does not make the drinks the way they are supposed to. My last drink that I ordered here, was an oat milk brown sugar shaken expresso. The drink had no cinnamon on top, and hardly any oat milk. Mainly, it was just ice. The next day, I went to a different Starbucks location. I ordered the same exact thing, and it tasted like a completely different drink. This is just one example of many with this Ellicott City location not making the drinks properly. The staff are also not the most friendly either. Not returning here, and I would recommend going to a different location where spending $6.50 will be worth it."

"Back in nov/2023, a worker forgot to add caramel into my caramel frappe. When I returned to say that the order was wrong and it wasn't sweet, they got me a new one. That part is great! But the worker had to add the comment "next time ask for extra pumps." But the frappe was now overly sweet, and they didn't want to accept the fact that they just made an honest mistake the first time. Blaming someone for your own mistake is immature and unprofessional. Even if you believe it, just hold your tongue. It's not personal."

"Wife ordered a single latte while we waited in the car. No line in front of her and 10 minutes later still no latte, left with no drink but lots of mobile orders got their drinks. Great service :-/"

"This is my first time passing by this Starbucks and it is nothing like the Starbucks in Columbia where I live. Upon entering the store there was no physical greeting or saying “Hello”, can I help you? Customer service is very important, but in this place it is very poor, I am standing there, I have no idea where to place a damn order, the people behind the counter chat and have nice conversations with each other, come on, there are customers waiting in the row. As a new customer, I have no idea where I should place an order. I hope someone behind the counter says to me: Can I help you? I had to decide where I should place the order. I don't have time to wait until someone feels like asking what I want? The most disappointing part was when I approached a dark skinned woman at the counter and politely asked her if that was where I should order and she responded with a very unpleasant attitude saying yes, yes. I can't even help you? It's very disappointing, I sincerely doubt anyone will take responsibility for this incident. One thing I know for sure: this is the first and last time I come to this Starbucks. Columbia Starbucks has the best customer service and that motivates me to tip them on every purchase I make, you feel welcome at all times. And believe me, I have worked in customer service and know the importance of treating others with kindness and respect regardless of color, race or gender. But this girl really made my day dark by adopting her stupid attitude towards me. The employees at this Starbucks should focus more on the customer and not on having personal conversations. Terrible terrible terrible customer service!!!!"

"This was my go-to Starbucks for several years, but I recently visited and had two negative experiences that I hadn’t experienced before. I put in a mobile order a few days ago and arrived at the store 20 minutes later. My drink wasn’t ready, so I waited for another 10 minutes before saying anything to a barista. When I told the barista, he remade my drink and said a complimentary danish would be coming out for me. I waited for an extra 5-10 minutes with no additional communication from this barista, so then I just left because I had already been waiting close to 30 minutes at that point. I thought the above experience was a fluke, so I went a couple of days later and put in a mobile order for a hot drink. This time, I arrived 30 minutes later but my drink still wasn’t ready. I waited in the store for 20 minutes. They were busy so I didn’t approach a barista, but another customer and I were chatting about the long wait time. A barista overheard and handed me an order with my name, but it was an iced drink. When I told him my order was hot, he remade it but there was no apology. It seems like some changes were implemented over the past few months that haven’t been panning out."