Tropical Smoothie Cafe

"The smoothies are awesome but the service at this location is awful. The employees lack any customer kindness. It borders on rudeness. I won’t stop going to tropical smoothie, but I will stop going to this location. I’ve been to this location at least 10 times and I can only say 1 of those experiences has been pleasant. This location has received enough of my money"

"I recently ordered the veggie hummus wrap through their app. This is an item I always ordered, as a vegetarian it’s not easy finding places to eat that offer veggie friendly options. I ordered my wrap asked for no onions not lettuce and no tomatoes they disregarded that and added them anyways and added an ingredient that isn’t even on the wrap. Like I said I’m vegetarian, I took a bite noticing it tasted off and looked inside and they put chicken on my veggie wrap. I was annoyed and called the store, they said they couldn’t do anything until a manager was available, as I had requested a refund, guess who hadn’t received a call back? I was sick the rest of the afternoon and all day the following day. Obviously I will not be eating there ever again. All trust has been lost and to know they won’t step up and handle their mistakes is even more frustrating and disappointing."

"I will not be going back to this location. I usually go to the Owings Mill location where they always have an A+ staff working. I visited 4/19/23 around 10am. Anyway, I was overcharged for an add on that I did not ask for. It was an employee error and when I asked for a refund of the charge, the employee didn’t know how to do it and gave me a portion of my refund in cash, that he had on hand. I did not have the energy or time to go back and forth with employee, so I just let it slide. Seemed like they just had people filling in today who didn’t know what they were doing and don’t know about good customer service. My smoothie was not good either. $10 wasted."

"DO NOT ORDER FROM THIS LOCATION. I ordered here quite frequently due to the distance from my house, but time and time again they provided inadequate service. They do not always put extras on your wrap when you pay for it, the smoothie quality is not consistent, and if their app is glitching they will not grant you a refund. The photo shows a chicken pesto wrap with extra chicken + bacon… I’m not sure what I received This location needs special training on quality control and customer service"

"This place is just Awsome, very clean, and bright. The staff is very attentive...The smoothies are amazingly good....The menu a variety of has everything and prepared freash, clean and delicious..."