Dunkin'

"The male employee was acting slow and incompetent leaving the female employee to do most of the work. After trying to get the delivery order it was not done and started taking extra time completing the order when its just ice cream. A big shout out to the girl for her kindness though"

"TERRIBLE service today with Hispanic woman (didn’t see name tag) on the Dunkin side. She didn’t smile or welcome me and I was the only person in store. She muttered the entire time I was placing my single drink order and was visibly irritated when my app took longer than usual to collect my rewards. She slid my drink on the counter and walked away as I was wishing her a better day. This “customer service” was disrespectful. I attempted calling the store to give the manager a heads up, but the phone continued to ring even though other employees were in the back. Every time I’ve visited this location, the customer service has been lacking ESPECIALLY their failure to say hello to waiting customers, but today’s experience was a deal breaker for me. I won’t be back. ZERO STARS"

"Their service is getting slow and unhygienic lately, the couple of tables have sticky surface, and so is the floor, one has to wait longer than it should be for QSR outlet, in the morning hours, I did wait for 18 minutes I was there last time , and once longer, the Barista girl first spilled my sugar free hot cappuccino coffee, then she grabbed a dirty towel from a back rack and and wiped my cup, when I asked her to use paper/napkin she said it does not make a difference, on my insisting that how would I sip from a dirty cup, she made a face , snatched back my cup and threw it, what she gave me next was a cold sweetened coffee, I wonder why she made it a point to give me 3 pumps of syrup while she had just made a sugar free coffee, the manager was absent , by the way the napkins were no where in sight, whoever is taking care of this WOODFIELD DUnkin is doing very poor job at training people on ethics or service. No one always has time or energy to tolerate or train them in rushy morning hours."

"I placed my order at 1am. I grab my order and peek in the bag, eat 1 of the 6 Hashbrowns, and decided 2 order another. I get home and notice my Lg Hot Chocolate is Coffee. I have 2 drive back 2 get it corrected just 2 get home and notice my Sandwich wasn't prepared as I ordered. Does that look like White Cheddar??? Just in there paying NO attention and doing what u wanna do! What really grinds my gears is that it's 1am!!! Like, Who wants 2 keep driving up & down the road 4 ur lack of care! Are these young boys high cuz come on?! How many orders are breezing thru the joint at this time??? This was a total UNNECESSARY inconvenience 2 me and my time but u got paid, Uuugh!"