H&R Block

"Excellent service, very helpful, quick and easy experience with the new options to upload documents before the appointment."

"This office filed the taxes for a Supplemental Needs Trust incorrectly, which nearly resulted in the loss of government benefits for a disabled person, including his Medicaid, on which he is dependent for his very life. As trustee, I opened a case with H&R Block on August 2, 2022, and was told that a full refund of the fees for preparing the taxes would be given for both years that they filed the taxes incorrectly (tax year 2019 at this office, and tax year 2020 at a different office). It's been almost seven weeks, and I haven't yet received anything from them. I've called a local number two times and been told that someone would get back to me, but even that much hasn't happened. So I've now had to open a SECOND case, one day shy of seven weeks later, to find out where the refund for the fees is (a total of $940.00). Straightening this mess out has required the assistance of an attorney specializing in taxes, and a *competent* tax preparer -- a non-stop nightmare that still hasn't been resolved, and you absolutely do not want to find yourself in this same position with your own taxes, believe me. If I could give this office minus one thousand stars, I would. Edited to add: The response from H&R Block below my review, to me, is absolutely meaningless. I would suggest paying no attention to it. How are they so quick to respond to a negative review, when they don't even have the time to return phone calls? They butchered the taxes for the trust beyond recognition, clearly had no idea at all what they were doing, and they want me to allow them to correct it? I'd have to be a fool. They need to just refund my money already, as they promised they would, seven weeks ago."

"I already called the number. 2019 taxes took over a year, to get back...and 2020 I filed through IRS, took 15 days. Now trying again here in 2021, going on 2+ months.(No notification on updates) Do we even need a 3rd party, to deal with taxes? What's going on? I pay you to deal with IRS...simple. Why do I need to contact them?"

"I've been using H & B Block for about 16 years now. This was the first time I dropped off my taxes. Helen at Point Plaza in Butler was extremely helpful to get my taxes done. Never had a problem with this location. I'm completely satisfied!"

"Getting our taxes done can be very stressful for my wife and I. We've had a tough couple of years. Shania, who worked at the front desk, put us at ease and was so sweet from the time we walked in the door until the time we left. Helen, our tax professional, is the best and she truly wants the best for her clients too! We were completely blown away by her knowledge and how helpful she is! We look forward to doing business with her for many years to come!"