Sears Appliance Repair

"My technician called to let me know when he was coming. He arrived within the estimated time. He repaired my oven quickly and was very nice and professional. Nothing on the technician, but I wish Sears would give a better time window than 8am -5pm."

"The technicians have all been very nice. My washer however continues to malfunction after one or two washes. They have changed parts to no avail. Trying to speak to a supervisor is like trying to speak to the Pope. The automated systems send you down a black hole and once you speak to a representative they appear to be reading from a script. They schedule appointments that at times no one shows up. They have been sending technicians out since August. Eleven successful appointments later and washer still doesn’t work consistently. I have taken off from 8AM to 5PM 13 times. This is absolutely ridiculous. Having to pay monthly rate for warranty and take my clothes to the laundry or not be able to wash is exhausting. Between parts, mileage, and rate to pay the technician seems a better use of their resources would have been to purchase a new washer comparable to the brand I have. I am really questioning paying them every month. Signed a very tired and unhappy customer"

"The technician, Ahmaud was informative about my dryer. In addition, he gave me tips to increase life of my washer as well without prompting from homeowner. He explained what was wrong with my dryer before beginning the repair and did not mind explaining when I asked questions. Good representative for your company!"

"Worst service experience I have ever had. Window of service is 8am-5pm, the tracker to update when expected arrival just keeps pushing back the time so you don't get an accurate time. The first repairman came and charged us $120 to essentially take a hair dryer to a vent filled with ice, left, and the problem was not solved at all. We rescheduled only for the repairman NOT to show up within the 8am-5pm window. When I called customer service to be refunded since I wasted two days off and $120 they just kept transferring me to a new person. The last person I spoke to said they would put in a request for a refund. The next day I got an email saying service had been rescheduled. I thought I'd let someone come out so I could speak to someone in person about a refund. The repairman called and said he was an and would likely be charging us $400 so we said don't bother. I had to call and cancel and while on the phone the representative hung up. I received an email saying we would not get a refund because someone came out and diagnosis was performed. However, they didn’t fix the issue and we still have no idea what is wrong with the appliance. Needless to say, I'm frustrated and cannot say how much I do NOT recommend this service."

"The service tech once arrived was exceptional. However, the service call center & professionalism of the techs need to be tweaked. Don’t tell a Homeowner (HO) a supervisor will return your call in an he & the call is never made. Service calls should be within a 4 hr window & a personal phone call be made to the HO when an adjustment of time is needed & before they leave their current site to arrive to their next destination; unacceptable, It took three attempts before service was actually provided. Vicki Nolan"