CVS 2640 East Cumberland Street, Philadelphia, PA 19125

"The security guy is a jackass in this store last night. He thought it was appropiate to get involved in something that was customer services responsibility. One lady just went back into the office laughing checking out at a check out section. They seemingly didnt think about other peoples time!!!"

"Awful. Will not answer the phone. New prescriptions will be at least 24hrs before they’re “in the system” (which we all know isn’t how it works). One time I went in at 3am for a covid shot and the guy was super cool and helpful, so only go in the middle of the night I guess."

"I stopped by cvs today to pick up one last prescription before changing pharmacies. And the experience really summed up why I won’t be using cvs anymore after 15+ years of using cvs pharmacies. The service is abysmal and just seems to be getting worse. They never have all of my or my child’s prescriptions in stock. And they never let you know in advance that they don’t have it. It is always an inconvenient surprise after you get there. Today as I walked into cvs an announcement was playing through the store speakers that said the pharmacy closes for lunch from 12:30-1pm. No problem there, I’m thinking. It’s now 1:30pm and the automated system said my prescription would be ready after 1pm. But I walk up to see that the gates are down. An employee then informs me that they actually close from 1:30-2pm. Which would have been really nice to know in advance. But that’s not really cvs’s style. They prefer to keep things like, “we’re closed” and “we don’t have your sick child’s medicine” a secret until after you get there. Now I’m sitting in the parking lot crossing my fingers that by some miracle all of my prescriptions are in stock and have actually been filled when the pharmacy reopens at 2pm. But I’m not feeling too confident. I can’t remember the last time I didn’t end up having to go to a second cvs. Luckily, I will never have to fill another prescription at a cvs. But it was a perfect last visit. Really on brand and a great reminder of why I’m no longer a customer. Edited to update. They did not have my son’s inhaler. No surprise there. But they also claimed to have no record of the prescription order in their system for their location at all. Even though the automated system said it would be ready at 1pm when it was called in at 9:15am. Then they claimed that I sent the prescription to the 4th and Spring Garden location and that it was over there. I assume I must have made a mistake and called the wrong location. But when I get to the spring garden location their staff tells me that they don’t have the prescription order like I was told at the Cumberland pharmacy. They showed me on a print out that the order was still pending at the Cumberland location. So now I’m wondering if I was lied to or what. Why would they insist they hadn’t received the order when the other location could so easily see in a shared system that they had? My guess is that they just didn’t want to admit that they don’t have my child’s prescription in stock. Again. The process to cancel the pending order at one location and move it to the second location is difficult and time consuming. So after waiting for quite some time while a very helpful man tried to fix the other location’s mistake, I had to leave to pick up my son from school. Maybe I’ll have better luck tomorrow and finally be able to get my son’s inhaler."

"Absolutely worst CVS I've ever been to. Our prescriptions are NEVER ready within the timeframe we need them and it often takes days to get it. My daughter has an infection and needs an antibiotic and they said they don't know when they'll have it for her. I wait in line upwards of 30-40 mins at the pharmacy all for nothing. We've used this place for 2 years and I'm completely done with them."

"Refused to print the documents even though on the website you can pick this point for printing services. I'm disappointed. Some products don't have price labels. I was surprised that some supplements for vision were in the locked storage. Very inconvenient, because I like to analyze ingredients before purchase."