Shreve/McGonegal

"James did an excellent and efficient job fixing our heat, going above and beyond to make sure all parts were functional and replaced our hard to reach filters."

"I called a month ago about fixing a toilet that did not flush and about installing new bathroom plumbing in my basement remodel. Shreve did not do either of these jobs correctly. 1. They sent a young man who said he was not qualified to take on the installation job but that he would arranged to send someone else. I waited for 2 weeks and eventually found another plumber. 2. He did fix my toilet but the repair only lasted a week. He did not want to replace a part that we both suspected was faulty, stating that Toto toilets are difficult to service, and stated that mine had less clearance in back than most. I called a plumber from another company who disassembled the tank, replaced the defective part and it now works fine. 3. Shreve botched both items by sending out an inexperienced technician who was not qualified or willing to deal with my requests. The staff that answers calls do not listen to what the customer says they need. 4. I will close with another example that happened a few years ago. We have a 90 year old house with hot water radiators and boiler that needed a routine service checkup. I asked Shreve to send someone experienced with such old systems, since I know that not everyone is comfortable with them. I watched as the plumber opened and closed many valves. When he was done, I remember asking if it was all put back to its original state. I was assured that it was, but evidently not. A few hours later we heard an explosion from the basement and found water pouring on the floor at a rapid rate. We shut everything down and called Shreve. One of the valves that should have been open was left closed, pressure built up and a section blew apart. When the technician returned, he repaired the damage, with no apology. I asked how often he works on such old systems. He said that in his younger days he encountered them now and then, but rarely these days. I knew to ask for someone with experience servicing old installations. Not clear if he was. 5. We have not used Shreve for almost 10 years after this incident. We decided to give them another try recently but given their poor performance outlined above, we will look elsewhere for plumbers."

"The plumber that repaired the pipes in our house was really polite and very professional. He did an amazing job in detecting and fixing all the leaking pipes in our home. Also they gave us a great package for the service. It was really a great experience for us."

"The plumbing crew really did an exceptional job. They completed the work on time and even went the extra mile in checking all my pipes to see if there were any leaks left. Their service crew really showed the true meaning of customer service!"

"Their service crew is very polite and very professional. He completed the work on time as he had promised and the quality of the work done was simply amazing. Their plumbing services is highly recommended to all homeowners out there with plumbing needs and problems"