Michael Roache: Allstate Insurance 11350 McCormick Road, Cockeysville, MD 21031

"We were hit from behind in April 2021 the accident wasn't our fault and still had to pay the 500.00 deductible to get our car fixed. We just received our deductible a couple weeks ago almost a year later I have never been so disappointed in a insurance company as We are in Allstate.we have left Allstate due to being very unsatisfied with years of satisfactory service."

"Mr. Roache and his team are very professional and polite. They are not pushy. They provided the information and let me decide. The only problem was that it took me 6 months to decide. I could have saved so much $$ if I'd decided sooner to go with their suggestion."

"I was in a car accident two weeks ago since the car accident I've hardly heard anything from anyone at Allstate I've tried contacting Michael as well as the adjuster Melvin as well as Michael another adjuster that handles the claims moving and assessment of the vehicle. When they originally spoke to me one of the few times I've heard from them they told me I needed to get my tags and personal property out of the car after picking up all of that and coming back and releasing the vehicle to them they then email me instead of calling me telling me they need me to sign off on the title and registration which was also in the car. I reached out to them to let them know that those things are in the car and the car is not at the collision center because they picked it up and took it somewhere I asked what should I do now that was 2 days ago I have yet to hear anything back. This whole process has been long and drawn out with hardly any communication from them to me on what I need to do. Getting a hold of anybody is a nightmare getting anybody to return phone calls is a nightmare"

"I had the best possible experience getting a new automobile insured. I called Michael, he picked up on the third ring, and we had my auto insured in less than 10 minutes. He is kind, efficient, and a true pleasure to work with. I had not had such a positive professional experience in quite some time, I cannot say enough good things about him and his agency. Thanks Michael!"

"This establishment is very quick and professional in responding to your needs. They have always provided me with the information that I needed in a timely manner. I highly recommend the Michael Roache team at Allstate."