Staybridge Suites Philadelphia- Montgomeryville, an IHG Hotel 119 Garden Golf Boulevard, North Wales, PA 19454

"The best employees you could ever ask for! Kind & helpful very courteous employees. The rooms are always clean and spacious . The breakfast is excellent too. The welcome touch with the appetizers is a great addition too. It’s close to the highways and convenient to stores & restaurants too. We’ve been here at least a half of a dozen times and always look to stay in this hotel location every time we can. Every one greets you with a smile and always helpful in any thing you should need."

"Be very careful. This hotel does business with a third party, and it is hidden. I could not get a refund on my credit card when I had only had the reservation for five minutes. The offshore call center is horrible. I will have to dispute the charge with my bank which will take weeks. I only wanted to change a date on my reservation and when I was told I could not do so I asked to just cancel it. They said no refund, despite the reservation was five minutes old and had not even gone through. Shame of the hotel for doing business with crooks."

"Been coming here many times over the years, and each time it gets a little worse. 2 weeks ago there was room cleaning, this week there isn't. 4th floor upper 30's rooms there is warm water here, but not hot water. Bathroom sink drains at about a gallon an hour. Air conditioner was replacement, but instead of being controlled at the wall where the powered thermostat is (that's still on) it's controlled at the unit itself at the window. The main common area furniture has the material worn off all the seats. Couple weeks ago a room door was so screwed up, I saw a guy have to kick it to get the door back in the frame because the screws were pulled out of the door, guy said he was just checking in and went back down to get another room. This hotel started out great, but man they are really running it into the ground."

"This is one of the worst hotels that I stayed at in a long time. Rooms were dirty; carpet stains with obnoxious odors. Hallways and adjacent rooms were in disarray. Pool is permanently closed for social distancing.?? Fitness room nonexistent. Breakfast area is a disaster; all the chairs were torn/worn. I felt dirty just looking at them. Weekly social is a joke; maybe 2 non eatable looking food items; no beverages offered. All outside side entrances do not open with room key. Very unsafe hotel in emergency; hallway exit stairs fire doors were always left open. Management and staff do not care about any of your complaints; just read the reviews…Hank McPartland; Asst. General Manager just responds with the same form letter. So Hank…no need to respond, I already read the dozens of your form letter responses to other dissatisfied guests! Thanks for your helpful suggestions!"

"Nope, nope and nope. Don't do it. "Full kitchen" is not a full kitchen, no oven and nowhere to sit down and eat said meals. There are very little kitchen supplies. My room occupancy is 4, and there are not 4 of anything, plates, silverware, cups, or bowls, nothing has 4. NONE of the dishes were clean. There is not enough kitchenware to prepare an actual meal either. We got the king studio for reference. Our first room had a sizeable bloodstain on the carpet, so we asked to switch rooms. Staff is decent so far. ETA- The breakfast isn't passable, zero breakfast meats, disposable silverware, plates and bowls. Only positive thing from breakfast is I was able to get a full set of plates and silver for dinner. I don't know how this hotel is 3 star. Every chair in the dinning room and our room is cracked. On top of all the things..."