Desmond Hotel Malvern, a DoubleTree by Hilton

"My husband and I booked this hotel for a romantic night away from the kids, and it definitely delivered! We were greeted by a friendly staff member upon check-in, and our room was beautiful, clean and well appointed. However, within the first half hour of settling in we realized that we were smack dab in the middle of a kids' hockey team with their families, kids loudly running up and down the hallway. Not a huge deal, but I called down to the front desk to see if there was any chance that there was a room available in a quieter spot. Not only did the manager apologize for the noise and put us in a different room immediately, but he upgraded us to a larger room and comped us two rounds of drinks, absolutely above and beyond! Fork and bottle was a delightful romantic spot for dinner and the food, although priced a little on the higher end, was absolutely delicious (and service was wonderful there). Overall a fantastic experience, we will definitely be back."

"I have stayed here only one night as it was close proximity to the restaurant I wanted to visit while I was in the area. There are probably a lot of other positives about the hotel but the highlight of this hotel for me has been the staff. Everyone I interacted with had the perfect hospitality attitude, kind knowledgeable and professional. The room was spacey, breakfast was good, and cookies were great. It's the Chocolate Chip walnut kind. The weather was great, and since check out was at noon, I had a chance to use the outdoor jogging area. Planning to visit again."

"We got married at The Desmond this May and it was the BEST wedding planning decision we made. Having all of the wedding events in the same place & being able to stay there really optimized our timeline and we didn't have to run all over the place all day. Now, while you can get that same thing from other hotel venues you'd never get the same service the Desmond offers. We worked with Kevin who talked us through every crazy question we could come up with (he's the BEST!!!). They offer such an extensive menu that couples of any taste can find amazing options. My husband is a pescatarian, and we have many vegetarian/vegan friends, and typically those sorts of people suffer at weddings. We were able to pick a great spread that every guest raved about after. The event staff is beyond compare as well. There were four other weddings going on that same weekend (including one the morning of ours) and it never negatively impacted us. Andy, the banquet manager, talked us through all the little things we were trying to do throughout the day (helped us walk out for the ceremony, coached us through the cake cutting, checked on us throughout the evening without being Too Much). Our guests said the serving staff was the best they've seen at a wedding, they were friendly and attentive. The wedding package also comes with tons of different things included (centerpieces, cake, 1 night stay for the couple) and I really appreciated the convenience of not having to pick those out myself. The hotel itself is also quite nice, it was fun to see our friends and family hanging around the patio all weekend. I feel like I could write a book about how much I loved this venue. My husband and I keep saying we want to go to a wedding here just because we loved it so much."

"We hosted a 170-person wedding here, and the event couldn't have been better if we tried. From our first instance at the venue, the Catering Sales Manager, Karen, was attentive, knowledgeable, and personable! She walked us through every aspect of the event, and continued that support through the year of planning. The room block was perfect, the atmosphere was fun and inviting while maintaining a level of elegance, and the food was PERFECT. Prince, the Banquet Manager, was wonderful to work with about food and signature cocktails, and the entire staff were sweet and professional. Special shoutouts to Carol and Dottie for helping keep us fed and never without a drink. We would recommend this venue to anyone looking for a one-stop-shop of ease and class for their special day!"

"The Desmond is a very nice hotel to stay at! I was fortunate enough to have stayed for 1 week for business and the company we were with had the amphitheatre conference room (if you're here for meetings, highly recommend staying on the 3rd floor for easy accessibility) and this meeting room is absolutely the best room for 75 - 130 or so people and we had ample room to move around, replace presenting equipment and more. The reason I wrote this Google review is because of one thing; that being the conference staff James Jones, Kevin Johnston and Gary...they catered to everything we needed done and they did it almost immediately! They deserve something for their great work! ... I don't write often about people unless it's really profound and they truly exceeded my expectations. Thank you. Joe V."