Red Roof PLUS+ Pittsburgh East - Monroeville 2729 Mosside Boulevard, Monroeville, PA 15146

"The woman at the front desk did NOT return my driver's license!! It's 10 degrees outside and I can't get a room for the night because I'm over 400 miles away! She even checked me out this morning and sitting in her face. This has created a lot of serious problems! The man at the desk said he will send it to my house, but what good does it do me when I'm not there. I offered to pay for USP Next Day shipping to me, but they refused."

"Stayed in a deluxe double bed room for three nights, left early. The room was clean and visually appealing. Had a TV, two comfortable beds, a nice shower & bathroom with seemingly infinite hot water (which is great if you enjoy hot showers as a time to relax), a microwave, coffee machine, phone and alarm clock. Hotel room door had multiple locks for good security. Here is what I’m looking at from the lens of improving the hotel room and overall experience for the guests. - Phone cord was unplugged from the phone, and I had to hold the cord into the phone to use it. - The alarm clock was terribly dirty and not clean, so I didn’t use it. - The ceiling had a couple small damages, nothing too extreme. Other than that this hotel is perfect for its price. Around $60 a night, it’s well worth the price. I would advise caution using the elevator however , and this is a sign to the hotel that the company should get it checked as soon as possible. When entering, the doors are slow and give off the energy of an elderly man when walking. The elevator seems old and needs to be repaired. Furthermore, the elevator makes a loud shaking noise and physically shakes vigorously when moving up a floor. The inside of the elevator has a bit of graffiti and doesn’t seem that clean, but manageable. Overall, it’s a good hotel but only in the view of “you get what you pay for.” In my opinion, it has everything you need to stay a night or multiple nights. No breakfast but there are many stores and restaurants within a mile radius."

"I've stayed at this Red Roof several times with usual success, but this recent stay was so ridiculous it has made me consider staying elsewhere in the future. Price was definitely over the quality of the room. I don't need a fancy place to stay, but the mattress was half collapsed and half set in concrete. The sink was backed up and the clerk could only offer half a bottle of liquid plumber, didn't resolve the issue so it was functionally useless. The sheets and towels must have been used to change the oil of a large commercial vehicle. Of the seven total beds i booked, two didnt even have pillows. The entire key card system failed and all four rooms I booked had to have the keys reset. One fridge was on full cold, but was room temperature and strongly smelled of mold. Several guests were overbooked and refused service. How does that happen in 2023? Overall, camping in my SUV or sleeping on the asphalt would have been more comfortable and less of a hassle."

"Bed bugs. Room itself was fine for a 2 star hotel. Cleaning could have been better. Staff was friendly. Woke up to a dozen bed bug bites. Contacted hotel and customer service line. Both said someone would reach out and Noone ever did. Reported situation to Allegheny County Health Services."

"Dude at the front desk was good but gave us keys for the room we reserved that was evidently previously occupied or occupied at 11:00 at night. Then the room that we did get I don't think was ever cleaned. There's a sock behind the door there 's pee on the bathroom floor. I don't think they've ever swept the carpet or cleaned any of the shelves. I guess that's what you get when you pay 66 bucks."