Mary's Designer Bridal Boutique

"TL;DR - Do not shop here. Mary is a miscreant - a thug - who will isolate you in a dressing room so that she can strong-arm and bully you into purchasing a dress she lied about making by hand. ———————————- I made a bridal appointment at Mary’s to try on wedding dresses so I could get an idea of what I liked. I have a wedding date, a venue, etc. If I found a dress, I planned to come back and purchase in a month. Everything leading up to the day off was great. Communication was great and reserving the appointment was easy. We arrived about 3 minutes after 11, which was our appointment time. Kayla escorted us to the back and continued setting up things around the store. We didn’t mind as we had to fill out a paper she gave us anyway. Kayla was very nice and extremely competent as a stylist! I showed her my dress inspirations and told her what I liked. She picked amazing dresses and made me feel comfortable. She picked out 3 dresses for me to try on first and the first dress was THE ONE. She continued picking dresses just to rule others out and to make sure that was the one I wanted. Mary interrupted our appointment many times making it very clear that the dress I picked was handmade by her - it wasn’t. It is an Allure Romance dress that I, thankfully, found in another bridal shop nearby for $1000 less. At this point in my appointment, they take me to the back to get my measurements. I disclose that I am planning to return to purchase the dress at a later date due to personal reasons. The friendly atmosphere immediately turned cold. The tension could be cut with a knife. The woman taking my measurements stops and says she has to go speak with Kayla for a brief moment. They whispered on the other side if the partition for about 10-15 minutes while we sat in the back area. No one said a word to us. Then Mary came to the back where we were. Mary asked me to come with her to the back, which I obliged. She took me to the dressing room and said “my people have told me there’s a problem, what’s going on?” To which I told her there is no problem. I’m just planning to return in a few weeks to a month to purchase the dress due to personal reasons. Mary tried to use urgency to force me to make a purchase saying “the dress will take 12-13 months to order.” When that didn’t work, she stated since she made this dress, if it sells I would have to pick another. At this point, I knew she was a hooligan trying any way she can to milk money out of me because those two back-to-back statements were quite contradictory. She then asked why I was waiting to purchase, which I explained IN DETAIL even though I shouldn’t have had to experience her behavior or this line of questioning in the first place. Mary did not care. She tried to demand that I call my fiancé to have him pay for the dress before we left. The whole experience with Mary put a sour taste in my mouth. She made sure I would never come back to her store or recommend it to others. The saddest part of this was that the only pictures I got of this experience with my mom and I were taken on Kayla’s company phone. They never sent them to me. So, I will never have those to hang in my house or to cherish for years to come. Do not shop here."

"Mary's Review Summary: Avoid. They have no respect for your time & don't communicate well. The Good: It was easy to schedule an appointment here through email and Mary was accommodating when I had to cancel and reschedule for a day later. When Mary called the day of my appointment to ask what I was looking for, I felt like she got a sense of what I wanted and was confident she could find what I was looking for. I appreciated that when I told her my budget & my desire for a lot of beading, she was upfront in letting me know that I might have to make some compromises, but that she was confident she could help me find something that would work. The Bad: When we arrived for my 4PM appointment, they let us know they were running 15 minutes behind. I appreciated them letting us know. When Mary introduced herself it was unwelcoming: she immediately made comments about the 'strange man' on our signs (my fiancé), that we had never been to a 'shop like hers', and said she hesitated to let us look around (despite her running late) because we might "step on" or otherwise destroy the gowns in the store. That was just Mary. The store itself had a musty, sour, off-putting smell. Many of the samples were stained or damaged, and the receptionist/admin at the desk had a bad attitude. Staff members sniped at each other the entire time we were there. Ultimately, I never had my appointment. No one came by after the 15 minutes they said they'd be were up, and we left 15 minutes after that. When I walked out a total of 30 minutes after my intended appointment time, I had tried on no gowns, been talked down to, and then ignored. I recommend brides avoid this salon, even if they are desperate. I purchased my gown that same day from a different Salon."

"LOVED this whole shop experience. Our stylist Krissy was fantastically helpful and got me into a bridal dress where I felt "beautiful, comfortable, and confident"! We loved it so much we came back for the Mother of Bride and Mother of Groom dresses. The service and personalization is just fantastic."

"Came here to browse wedding gowns and ended up finding my perfect dress! We were very happy about that, but my overall experience at this bridal salon was not the best. Mary was 45 minutes late to our appointment, making me miss all of the other bridal salon appts I had later that day that I voiced to her. She was a bit pushy making me try on dresses that I did not like. The entire time myself and my family loved one dress that was on display and kept asking to try that one on. FINALLY they brought that gown into the room and it was the one. We were here for a total of 6 hours. It should not take that long to try on wedding gowns- especially since I only tried on 5 gowns. During alterations- the dress was itchy on the straps and making my skin red. It took 3 different alteration appointments to fix this issue. I picked up my dress 3 days before my wedding. The dress was perfect the day of, but the entire experience I had was not the best."

"After a rough start, we found my daughter's dream dress. Planned for a two hour appointment, started late and spent 4 hours. Mary likes to talk! Knowledgeable but too much chatter - took almost 2 hours into our time there to see my daughter in her first dress. When she did find THE dress, my daughter asked for a total price...and Mary neglected to include the fittings/alterations cost until she was checking out. We love the dress and appreciated the attention to details that are important to the bride and are definitely happy with the choice. However, when someone asks for a total, don't "forget" to include the $800 fittings fee!!"