Edible Arrangements

"I ordered for Father’s Day and it was delivered early and successfully! The driver even called me because my dad wasn’t home. I told him where to drop it, we let know he had done it and my dad got it when he got home. Thank you so much!"

"I spent close to $300 for Mother’s Day delivery. The presentation is horrible. Packages arrived with chocolate on them… Order was not cold. Looks like it’s been sitting out. Not sure of the taste yet hopefully that makes up for it. I will not purchase from this location again."

"Agree with the rest of these reviews on the customer service. I should have read the reviews prior to ordering. I have used EA all over the country and have had exceptional experiences. Until this time. Delivery driver did not leave messages on either my (buyer) phone nor recipients phone. Did not answer when I called back, had to call twice. Talked to him 15 min after his attempt to call and was told too bad. It was a Sunday and he told me "we are closed now, it won't be delivered today" and then argued with me and was extremely rude. So much so, I had to hang up because he wouldn't let me speak. Got a call today from a manager/office staff to redeliver and was told they NEVER leave messages and do not send text messages either*. HORRIBLE way to do business. Will not use them again. Trying for delivery again today, will update if things get better/worse. *Was told they don't leave messages because it's the delivery driver's personal phone. WHICH MAKES NO SENSE! Their number is out there from the call anyway??"

"Absolute failure. Put order in roughly 2 weeks before valentines day. Order was to be delivered on 2/14 to a business approximately 8 minutes from this location. Mid morning on 2/14 the order tracker said it was out for delivery, and by 5:00 pm it still showed out for delivery. Checked on 2/15 and still showed out for delivery. I canceled order and they called in the afternoon on 2/15 to see if I still wanted the order."

"READ ALL THE REVIEWS THE WORST CUSTOMER SERVICE!! After trying to resolve an issue, for 30 minutes, manager "Crystal" told me she was too busy, and was going to put me on hold and not return. and she did... If could put 0 stars I would. I can't believe this location even has 3 stars. I should have read the reviews!! I ordered a thank you gift to be delivered. I received an e-mail (not a phone call) mid-day stating delivery was uncessful. I called the number on the e-mail for redelivery request, but they were unable to contact the store, and opened a case for this order. 2 days later, when the gift still had not been delivered, I had not heard anything in regards to my case, and I was unsuccessful in cancelling the order, my daughter drove to the store and picked it up. When I called to ask for a credit for the delivery fees. I was refused. Crystal went back and forth calling the driver, and putting me on hold. When I asked to speak the owner, I was told they were not there, and when I asked for their name, I was told that information could not be given to me.... why not? All I was asking for was credit for a service that I had not received. Good customer service would be to give the customer the credit, not argue about what the driver did or did not do. I have used edible arrangement deliveries before, and been very happy with my orders. I will be sure to NEVER to use the Old Court Rd., Pikesville, MD location ever again, and I would recommend all others be warned!"