Tobacco Etc 7900 Ritchie Highway, Glen Burnie, MD 21061

"Your Columbia location is selling to minors. No one from this store will connect me to leadership and responded in a shameful way by yelling at a concerned client. I am posting this here in hopes someone who cares will be able to help me connect to the owner to protect his business. Posted on the Columbia location: They sold a 16 year old THC and Nicotine products and didn’t card him. This has been going on for some time. When I came to inform the business so they can be aware. I was told they couldn’t contact management and didn’t know how to. When I asked who can I contact again, she put me on the phone with a manager who then yelled at me and told me I was lying. From other posts I see this is consistent with this location. Didn’t ask for the time and picture of the 16 year old so she can verify my concern on the cameras, she didn’t say she will check with her employees, she just told me that he must have been with a 21 year old because they card everyone and told me to leave the store. I have the date and time of when the 16 year old bought the product yesterday. I was telling them to help them and to make sure a 16 year old is not sold drugs from them, but I guess they make money selling to minors. I will pursue. Update: they responded to this post and said I was asked to leave because I was causing a hostile environment. This is false and you are liable. If asking for someone in charge so I can inform them of an illegal error they made is hostile, well then you can see the disconnect in their customer service. Obviously the bad manager responded to this post. You were the only one raising your voice due to your incompetence of understanding something went wrong. If you cared you’d look into my concern to protect your business instead of yelling at a client. Shame on you for not caring, not everyone is perfect and employees make mistakes. I have proof of your sale to minors and due to your reaction I assume you wouldn’t even know if this happened prior because of stubbornness. You did sell to a minor, and you’ve been selling to him for awhile, and now it will be reported where you could have just been a normal human being and looked into it."

"Staff was very knowledgeable, friendly, great prices. Definitely will be a returning customer."

"I got some juul pods and the juice all leaked out so I called up there and told him nicely, instead of giving me a discount or more pods he hung up on me and kept hanging up when I called back I believe they don’t care about the customers just the money."

"very good service, friendly, and great prices. I go there all the time, because i know i’ll be satisfied with every purchase. This place is i highly recommend."

"Buyers beware- this place is the most expensive place and they don't honor their merchandise. Bought several items for loved ones for Xmas and majority of it all has broke already. Called and talked with someone and they said we broke the items. What a great way to run a business! You all burned me once but never again. Signed, Angry customer."