All Things Aquatic Dive Center

"They did a great job closing my swimming pool today. They came out the next day and closed the pool. We have an old pool and it’s hard to close it but they were able to get it done. They were very knowledgeable about the pool system. I will use them again."

"ATA & Beth are absolutely THE WORST! I have never seen worse customer service in my life! The pool cleaning package was purchased as a gift for my parents. It was to include the pool opening, bi-weekly visits, and pool closing. Due to a hit and run that damaged the pool, we did not need the service until July 1st. Beth was very hard to get a hold of to schedule the first appointment, but eventually it was scheduled. The first time that she was scheduled to come, clean the pool, and check the chemicals she did not show up. After repeated calls and texts over multiple days she was contacted with a number she didn't know and she answered on the first ring. She said she was out of town and didn't know why her crew hadn't come. She said she would be there by noon the following day. She did not show up until 7pm and only after I called her. The day after her cleaning it was noticed she had not reconnected the filter tubes and the pool had been draining all night. She is supposed to respond to emergency calls, but again was unable to be reached until she was contacted by a number she didn't know and she answered on the first ring. She did come out and reattach the pipes, but claimed that she was not the reason it came apart. The second time that she was supposed to come she again did not show up. She was called and texted repeatedly. I called and told her I wanted a full refund. She claimed she "was on her way over now" even though it was two days after her scheduled appointment. After I requested the refund she stated that she was unable to pay me back right then because she had just paid her bills and had no money in the bank. I told her that I needed, in writing, how much my refund would be and when I would receive payment in full. I never heard back from her. I contacted her again via phone, text, and email 15 days later to state the same thing and again never heard back. I tried calling both of her numbers before filing this complaint and both have been disconnected."

"I just had my first ever SCUBA experience with Beth and the ATA team, and it was fantastic. I learned so much more than I thought I would, and got a lot more dive time than I thought I would. They are great instructors, and they made me feel comfortable and confident."

"Beth is a below average instructor, at best, but is even worse at running a business. We made a deposit for future courses with Beth, but after she took our money, we never heard from her. She had promised to contact us regarding instructor availability as James, who she said would normally teach the course, was recovering from injury. Unfortunately, our need for the courses was of a time sensitive nature, and we were forced to cancel part of our vacation because we had not completed them. Beth never called to schedule a class, nor did she provide any services whatsoever related to the deposited funds. However, she refuses to refund us. She has earned absolutely none of the deposited funds. She didn't even try. I've given Beth several opportunities to do the right thing over the past several months. I've sent messages via the contact us link on her website, and never received even one response. I've talked to her via text message, which for some reason seems to be her preferred form of communication, however unprofessional that may seem. I sent her a written request for a refund in the mail, which she ignored. I even submitted a complaint to the Better Business Bureau. She chose not to respond to the complaint, as you can see on the company's BBB website, where it also shows their current C+ rating. Because I have given Beth multiple chances to do the right thing, and she has chosen not to, I want to caution potential customers. A scuba instructor is someone you should have complete trust in. Beth is not a trustworthy person. She choose to keep money that she has not earned, and ruin any chance for future business from us, instead of doing the right thing. Please carefully consider other options in Pittsburgh and the surrounding area, of which there are many."

"This is the best scuba shop in Pittsburgh , as soon as you walk thru the doors you are welcomed by Beth , Jim or one of there other friendly knowledgeable staff. A buddy and I wanted to get certified and checked other shops but once we stopped at all things aquatic we found the right place. Their scheduling will accommodate everyone with personal hands on experience and they will give you one on one if needed. Which I did on a couple times , they want to make it fun and enjoyable and once you go back you are received like family they just can't help it. Even the other instructors they have considered you as family. I have used another shop in the past and the got nothing on all things aquatic. Because of my work schedule they stayed late to help my friend and I to complete or classes they go at your pace not like some of the other places. So if you are looking for a dive shop in Pittsburgh look no further call them and you will see why."