AMC Loudoun Station 11

"We got 2 tickets and one of the seats was broken.. it would be very helpful IF while booking online or at the register to be informed IF the chosen seats are broken… out of use …..one of the two we purchased was broken…eventually we sat on a different row due to the theater wasn’t full…. Also handful of your really comfy reclining seats were broken… PLEASE PLEASE install cameras in the theaters and see WHO doesn’t care about someone else’s property and sue them accordingly and pay you back…"

"How I wish I can provide negative stars!! I see a lot of other comments about bad customer service but it doesn’t seems go from bad to worse. The kid in the ticket counter is thoroughly unprofessional - doesn’t know how to talk to customers. My little child ran to the restroom without checking in at the ticket counter. I was about to call him back (I did not get in) but he had already reached the restroom. The guy at the counter asked me for tickets. I said I didn’t have one yet for which he said you cannot enter the area and you have to check in at the counter which is fine. I said sorry. But then he kept yapping abut how it is a huge security breach as if it is an immigration counter and how it is totally unacceptable , warned me not do it next time etc with a stern face. Please teach them how to handle customers. I’m a regular AMC customer. Last time I took “perks at work” coupon which offers few $ off the regular ticket price and he kept talking as if he knows everything and let me know that “new management” won’t accept these coupons and I should not show them in the future. I as a customer is least bothered about who manages it - if AMC provides the coupon they have to honor. His supervisor resolved the situation and gave me the discount. Last time I didn’t want to write a bad review as I wanted to give them benefit of doubt. But this incident is totally unacceptable and they should teach customer service 101 & empathy to this kid."

"For a theatre that is fairly new, this location looks extremely run down. It’s clear that the staff has no interest in keeping the place clean as the lobby floor is littered with popcorn, dirty napkins and other garbage. The escalators were not working when we were there nor were any of the LCD monitors at the concession stand or throughout the building. In the theatre (#10), 2 out of our 4 recliner seats were not working and one of the dim lights on the wall adjacent to our seat was blinking in and off non stop. Likely won’t return."

"It was a nice, two level theater. Friendly staff who assisted very quickly. The restrooms were somewhat unclean. Our auditorium was clean but the recliner seats were malfunctioning and would not extend all the way or did not work at all. They were not as comfy as other theater seats."

"AMC THEATRE in London matinee was only $8. So I watched a movie bought Curlie Fries, and there's a bar fir those who drink. The area is nice community with lots of restaurants. And there was a car show in which I do love cars. I learned that every other Saturday there is a car show. I will definitely be there! You must visit. And the Commanders Training Camp Field is only 9 minutes away. I took an Uber there but arrived too late. Practice was only for 2 hours 9am to 11am. I will definitely be there next year! I met some of the drivers!"