1001 At Waterfront Apartments

"I wish I could give 0 stars. I lived here for a year but should have broken my lease sooner. The building has a roach infestation and I heard from two separate neighbors that they broke their lease due to mice as well. The building is terribly managed. I moved out over 3 months ago and am still following up about my security deposit. The rooms are a good size and it is cheap, but if you could afford different accommodations I would highly recommend looking elsewhere. There was also a ton of construction around the building."

"Short Review: management purposely gives the building poor living conditions, and has no interest in resolving tenant’s issues and concerns Detailed Review: prior to the pandemic, this building was actually great to live in. However once the pandemic hit the building has gone downhill (and continues to 2 years later). There in no leasing office on site and no security, we are told to contact the building down the street if we need to contact anyone. The staff at the other building doesn’t seem to care much about the tenants at 1001, they only care about the tenants in their luxury building. The buildings mail system is a mess, packages are often left in the lobby or even outside even though we have a dedicated mailroom and package lockers. The HVAC is a huge issue, units do not have individual (or any) control of temperature. Most of the year the apartments are close to 80 degrees, you have to rely on fans and windows to make it comfortable. Tenants are often overcharged on their rent, it is more or less up to the tenant to make sure they are being charged the correct amount. Management has been told many times about this issue and they simply blame the billing software and take no interest in resolving the issue. There have been a few theories as to why management acts the way it does towards the tenants here. 1) our building is rent controlled so tenants that have lived here a while are paying less than new tenants. It would only make sense that management tries to make this building so awful that people are eager to move out and get replaced with new, unknowing tenants that they can charge higher rent to. 2) there is a rumor that the building is going to get torn down and replaced in the next few years. This building is admittedly much older and outdated compared to the newer luxury buildings going up in the neighborhood. It’s been revealed that management is not fixing certain damages to units when tenants move out, instead offering reduced rent to new tenants and they just have to live with the current conditions which includes water damage, stained carpets, chipped paint, etc. Aside from the poor management it is also not in a very safe location. Shootings are a monthly occurrence, and tenants have also been assaulted outside of the building. If you do happen to see any good reviews of this place, don’t take them seriously. They are either written by employees or contractors, and recently they are “bribing” tenants with a rent credit in return for a positive review."

"Summary of this long review: Temperatures inside our apartment got up into the 80s on a regular basis, and management is totally uninterested in taking care of the building. More details below: Lived in this building for 2 years, and it was okay for the first 9 months. When the pandemic started, things got bad - First, The Bernstein Company fired the building manager without telling us, so my emails bounced back until they finally told us who to email our concerns to. The new building manager rarely responded to emails unless I sent a follow-up a few days later, and she always deflected responsibility to others whenever she did respond. During summer 2020, The Bernstein Company removed the building's leasing and security offices, again without notifying us. We were eventually told that staff would now work from the offices at 301M, the luxury apartment down the street, and that no security personnel would be onsite from that point forward. Then, management left both the leasing office and the gym "under construction" for months, while the gym was supposedly being turned into a second package room for some reason, and the office was being turned into a new gym. Other small changes made it clear that they didn't care about quality of life in the building. When I moved in, daytime guest parking passes were free, the building had a Comcast representative, and the basement had an indoor recycling area and a table where tenants could give items away for free. Over 2020, management took away all of those amenities, without any communication with tenants. It feels like The Bernstein Company abandoned the building so they could instead focus their resources on their nearby luxury apartment. (I also heard a few tenants speculate that management was trying to get tenants to move out so that they could tear down the building to make a fancier one, but I don't know if this was true.) A few times, tenants organized meetings with the building manager and her supervisor, but both employees seemed uninterested in taking responsibility or resolving our concerns. The worst part about living in this building was the terrible HVAC system. Our apartment faced south, so the sun warmed the large windows throughout the day, heating the entire unit. Just one small window in the unit opened, leading to poor circulation. Even with the window open, fans running, and all blinds closed, temperatures in the apartment regularly reached the 80s. Apartments have no thermostat - the building controls the temperatures, so on hot days in April or October, there was no AC at all. Even at full blast, the building's AC system is too weak for the summer temperatures, and it breaks often (and with a building manager as unresponsive as this one is, that's not a situation you want to be in). When we complained to her, her only response was "May I suggest opening your window if your unit is too warm?" We had a lot of extremely sweaty days working from home in our south-facing unit in 1001 @ Waterfront. My advice would be that you only move into this building if you have a high tolerance for frustration and can secure a unit that doesn't face south. I know that it's cheap for the area, but you really do get what you pay for."

"I moved in in Aug. 2019, and at the time, the management of the apartment was great. Any questions I had were addressed, and I never had any issues. However, as soon as there was a turnover in management, I (and other tenants) began noticing a big difference. Packages were getting lost regularly, there was rarely a security guard anymore, and the worst part for me was when my rent was raised with no notice (I still have not received any resolution on that). The trust just isn't there anymore and I cannot recommend this place."

"I've lived in this building for over 3 years and while it was once a great place to live, those days are over. There is no security, no front desk, no working gym, packages are left on the floor in the lobby and more issues than can be explained in a single post. We have had several management changes this year alone, each one worse than the last. Constant mix ups with rent and utility charges, last minute building policy changes that come as a shock to residents, having to walk to a completely different apartment building to deal with leasing matters, and more have all contributed to the downfall of what was once a great place to live. The only thing that redeems this building is the community of people who live here, many of whom are leaving now and in the near future because of the issues here. If you're looking for somewhere to live, you would find a much better deal and keep you peace of mind elsewhere. This building is not only old and falling apart, but the management issues aren't worth dealing with for the sake of saving a few dollars."