Domain College Park

"If I could give it 0 stars, I would. Since the new management team was hired, I cannot remember a time where everything in the building was working as it should. The fire alarms go off for hours for no reason, the elevators are always broken, the garage door is broken, some of the keypads to enter the building are broken, and the only printer in the building is broken. These things are all happening simultaneously, and while rent prices continue to increase, they never provide any compensation for everything being broken. The worst part is that they never have an answer for anything regarding the things that are broken, and they never address it when it breaks. They always say "it's not our fault, we're waiting for our supplier for parts" and never take accountability for things being consistently broken. They also never tell you it's broken in a timely manner. They just slap a paper on it that says it's broken, and then a week later they'll tell you that it's broken, it's not their fault, and that they don't have an estimated time for repair. The main elevator has been broken since Thanksgiving, and we haven't received an update for when it will be fixed. They also write their own reviews, and they have actually taken down and deleted multiple reviews from people who are saying the same things that I am. If anyone is thinking of renting here, please stay away and spend your money elsewhere. Ignore the many positive reviews as the experience was fantastic when the old management was here, but the new management ruined it and has posted fake reviews. You can stay somewhere just as nice that has everything properly working for a fraction of the rent. Stay away from this place unless new management comes in."

"I recently had the pleasure of touring Domain College Park and I wanted to share my positive experience. From start to finish, the tour exceeded my expectations, leaving me genuinely impressed with the property. The attention to detail in the design and layout of the apartment showcased a commitment to creating a comfortable and stylish living space. The amenities provided were not only modern but also well-maintained, reflecting a high standard of quality. What stood out the most, however, was the professionalism and courtesy Tynelle, and Seth who guided me through the self-guiled your process. Their knowledge about the features of the apartment, as well as the surrounding community, was thorough and informative. They patiently answered all my questions, making the entire experience enjoyable and stress-free. Additionally, the seamless booking process and timely communication further demonstrated the efficiency of your management team. Overall, my apartment tour left a lasting positive impression, and I am seriously considering making it my new home."

"I unfortunately cannot rate more than 1 star until I can be assured that the safety and comfort of residents is UDR’s priority. It is a shame, because I love the location and the interior of the building. My unit is very nice. Day-to-day maintenance and office staff are very kind and responsive. But the experiences we have had with the critical facilities and safety equipment here have me concerned. In the past 60 days we have had 3 false fire alarms, one of them in the middle of the night and two of them exceeding FOUR HOURS in duration. The purpose of the alarm is to protect. With the confusion and malfunction of the system, I and many other residents no longer feel safe. Inconsistent and contradictory explanations for why the system is having problems leads us to believe that the problem isn’t being handled fully. In an environment that is supposed to be quiet and inhabitable, especially for students studying for final exams and their work, ear piercing false alarms are not acceptable. We have no reason to believe that there will ever be a long-lasting solution due to the history of issues with elevators and gates, that get “repaired” and then immediately break again. In the rare email correspondence, residents are sometimes blamed for malfunctions, ones that less frequently occur at other properties. It is clear that corners are being cut when it comes to investing the enormous rental income into the critical facilities of this building, and over the past year or so, it’s started to deteriorate. Common areas are in worse condition, walls are scuffed and need painting and patching, doors are peeling paint, lights are out inside and out. I would normally be hesitant to post a scathing review but all of these issues are at the expense of residents who are shelling out tens of thousands of their dollars a year in exchange for a quiet and upscale place to live. It’s not reflecting that anymore. Please improve."

"The elevator is always broken and for the past 5 months that I’ve been here, they still were not able to repair them. Also, the building has been having problems with the fire alarms, which the Management team has not been able to stop for hours because in their words: “firefighter representatives were unable to silence the alarm, so the onsite service team is LEGALLY prohibited from silencing the alarm system until a set of protocols have been followed.” Mind that this happened 3 times already. Also, besides some of the management team is very helpful and polite, I can’t say the same thing for all of them since some of their staff (I’m not mentioning names) will talk to you in a very disrespectful and condescending way, that every time I need to talk to management and she answers, I immediately hang up and wait for the other staff to come. For what you are paying, it doesn’t match the quality of service and the inconvenience this apartment experiences."

"The concierge is sooo rude, I can't even imagine that there could be such a horrible and rude lady. I treat here like home, but Domain College Park treats me like a homeless. In the sub-zero winter, the concierge deliberately hid my parcel with thick clothes and made me shiver in the cold wind. This action, seemingly intended to compel me to register for parcel pending, could have been better handled through direct communication. This is truly inhumane. Their Community Director didn't understand what was going on and favored the staff, so he sent me an eviction warning email. When the elevator is almost never in good condition, the fire alarm will sound in the middle of the night until the next morning, or it will sound all day long on weekends. I won’t choose to stay here next year, and I won’t recommend it to anyone. I will also tell my friends about this horrible situation."