Centerville Clinics - Washington Family Doctors

"CRNP Jonette McClelland deserves five stars. She's been our family doctor for almost a year, caring for all four of my children with incredible expertise and sensitivity. She never pressures us about vaccinations, avoids judgment regarding personal choices, and treats us with respect regardless of our appearances. She makes my children and myself VERY comfortable. However, my recent experience with the Centerville Clinics call center significantly hinders my overall positive impression. Twice this morning, I called for separate appointments, and both times, I encountered unprofessional and unfriendly interactions. The tone and attitude were dismissive, making me feel like an inconvenience rather than a valued patient. This was particularly jarring when scheduling my own physical examination after a year's gap – it almost felt like a chore for them to handle. Centerville Clinics has undoubtedly earned its reputation for excellent medical care thanks to CRNP Jonette and other dedicated professionals. However, the negative experience with the call center casts a shadow on the experience. Improving professionalism, courtesy, and patient-centricity in the call center operations would ensure Centerville Clinics truly shines as a top-notch healthcare provider. If you do not like dealing with people, do not get a job or you have to deal with people. It's pretty simple."

"first i was told i need to make an appointment, Then i was told my insurance would not cover the chair because my age and lack of diagnoses. After which a lady whom i believe the Nure (she did not interduce herself just walked in sat down and started asking questions) yelled at me "you are not disabled." I responded no just in unmanaged chronic pain. I requested the shower chair to help with the pain of standing and the need to rest while cleaning myself in the shower. The last time my pain began to get this bad, i had to shower on the toilet with cups of water. I Was 24 and do not want to have to do that again. other chairs rush or hold bacteria. i have been trying to take less ibuprofen (as my doctor has suggested, for the sake of my liver). I believe this request for a simple aide would allow me to follow doctors suggestion while giving specialist run test to figure out what is going on. Instead, my time was wasted, I was yelled at and made to feel worthless, as if my appointment was a nuisance. Again, I was told by Centerville staff that I needed to make the appointment. I left confused and made to feel worthless. Putting my body through strain. This last visit reminded me why I went eight years without medicinal help for my pain. I only made this review because I was asked too by Centerville email link."

"AVOID THIS AWFUL PRACTICE AT ALL COSTS! I'd give zero stars if I could. Absolutely awful experience every single time we went (4-5 appointments before I finally gave up). They overbook to the point where your patient wait time will be 1-2 hours, EVERY time, even if you've got a sick baby and an appointment. When you check in and ask for updates, the admin staff is rude and too busy typing to even slide the glass open to talk to you. Getting someone to answer the phone when you call? Nightmare. Getting a call back from a doctor or nurse? Good luck. You'll have to call repeatedly and hound them for a reply, even if your child was just seen and is sick with a virus that can be deadly in young children. Policies are conflicting and a mess and different people will tell you totally different things -check in online -no don't check in online -go ask her -no go ask her -did you check in online? -Well now you missed your appointment because-even though you have a time stamped check in and the office manager you spoke to last week told you to use the online check in, you didn't see me specifically at this one window, so you can't be seen now...even though you've been waiting 45 mins and you were checked in early and got a confirmation email in the automated system that (one would assume) is supposed to streamline things??? ^^^NO JOKE that happened. I literally left and couldn't get care because of how defunct their office admin side is. So they have an automated system they refuse to use, but want you to use, but also don't want you to use. #insanity They also don't offer same day appointments for sick patients or children, yet demand to see you if you're sick or they won't consider calling anything in. What's the point of having established care if you can't access it when you need it? I've honestly never had a more difficult time with a practice in my life, every single time we try to go. Made an appointment with other doctors today for future so that we don't have to go through this again. ABSOLUTELY DO NOT go here!"

"DR. Angela Kalia was exceptional ! She listened ! She was thorough with her questions for me ! I was impressed with her kindness as a physcian and thoroughness!"

"DO NOT go to Maria R Bening, MD. Save yourself the headache. The Clinic is great, the so called doctor is horrible. Took my dad there for painful spasms of his left arm radiating up. I’m addition to numbness that’s progressively getting worse. She ordered tests, X-ray, and blood work. Did the blood work and X-ray that day. The tests the next week when the specialists scheduled us. Took me calling 3 times after 2 weeks of not hearing anything from her for her to only give results about the blood work. Said they never got the results for the nerve tests we had done. Yet another two weeks and several phone calls later I finally scheduled an appointment to talk face to face. Kinda hard to ignore my dad and my questions now when face to face. A month of waiting and no closer to any answers. Never follows up. Never getting a verbal order if fax machine was down. Nothing. Switching back to our beloved Dr. Aurora. I know some staff also do not like Benning. Learn from our horrible experience with her."