Scout & Molly's North Bethesda

"Wonderful store with unique items. I was wearing a sweater that I had purchased at Scout & Molly’s North Bethesda and received unsolicited compliments while shopping in a high end department store."

"I walked into this store on July 28, 2023 from Edmonton, Alberta Canada for a work trip in DC. Due to airline delays & several cancellations - 24hrs later & no sleep plus Air Canada lost my luggage. I needed an outfit for a function that was to be in 2 hrs. All the shops in North Bethesda has nothing. I walked into Scout & Molly's and Michelle greeted me with a friendly smile - told her the situation. Quickly she ran around the store to pick out several outfits and I walked out a feeling like a million bucks! During my extended stay - I went back into Scout and Molly's a few times with more clothing from this store for my 10 day visit. Clothes are cute, unique, stylish and their staff was beyond amazing. Go check this place out! Ask for Michelle and tell her the Canadian sent you. Much love to Scout & Molly's North Bethesda!!!!"

"Terrible customer service! The employees seem nice, a little fake, but they only help the customers who seem to be big spenders or appear to have money. I bought a $90 shirt that I wore once for a few hours and it pilled and pulled everywhere. Not what I would expect from a $90 shirt. I went to the store and showed the employee (who happens to be the owner). I didn’t expect to get my money back but at least do an exchange or discount and she offered me nothing at all. Not good customer service at all. Unfortunately they lost a customer and I will never recommend them again. Very upset and disappointed customer."

"I never write these but today was ridiculous . My friend purchased a dress for my birthday . I returned it within 7 days per the policy because the dress was damaged and had an odor . The sales person was not the person who helped initially. I asked for another dress or a credit , not a refund . I told the lady that both my friend and I were added to her system last week which she verified . When trying to find the damage for the sales person the loose pin holding the tag came off . She therefore stated the tag had to be attached . The tag was 100 percent attached when I arrived . After driving call u back shortly an hour to return . The owners / managers answer was to call her tomorrow to discuss . Standing there with Ballenciaga from head to toe , this lady told me that she could not snd would not take her 99.00 dress back .What begin as a fun birthday shopping experience ended in a ridiculous customer service choice. Did I mention , we purchased 3 other dresses . Horrible customer service . Will not be shopping here again and will encourage others to do the same ."

"I hardly ever leave reviews but I feel lead to give one after an experience I had last night. I was at a local restaurant near by and a man was following me. I decided to turn into Scouts and Molly because their door was open and I often browse through there. The women noticed something was off when the man tried to follow me in the store and I immediately felt safer when the women came up to see if I was okay. One even offered to walk me out to my car. I don’t know their names (I usually have Abby help me when I’m shopping there who is also fantastic) but I am grateful for the store, the women/sisterhood and the environment they create. Thank you!"