Hilton Garden Inn Wash DC Downtown

"Don't book the "DCgetaway package"...I was still charged for valet(overnight) parking despite it being included in the rate. I was informed by the manager it would be refunded...she re-sent my final bill that showed the refund amount BUT the actual refund was rejected by the merchant according to my credit card company. Its a convenient and safe location with clean rooms. I felt Valet attendants could've been a bit more friendly...it's also a bit of a hassle getting into the unloading area and gathering your things while awaiting valet (small loading area) with lots of street traffic."

"Great location across from the McPherson Metro (from the airport get on the first cars so your on the correct end of the station for exiting) and the room I booked was available early and clean. But, as a Gold member, expected complimentary water, and was told by front desk that water is in the room, but it's $3! So do stop at a convenience store and pick up a large bottle of water. The little things are important for consistent brand experience."

"As Canadians, my family and I chose this hotel to experience something different from the 4-star one down the street where we had stayed previously. As others have mentioned, convenient location but a bit noisy day and night, but surprised at the amount of homeless people in front of the hotel. The low star rating is for the staff especially the lady who greets/seats you at breakfast. Never have we felt disrespected and shamed to grab and go food to eat in our own hotel room instead of the restaurant except here after having walked all day with the kids. Please respect that some guests are tired and don't want to be around others early in the morning. Thank you."

"Great experience for our DC holiday weekend! From the terrific location close to the theaters and other attractions, the friendly and accommodating staff, the ultra-convenient Hilton app, to the scrumptious restaurant breakfast…everything was literally perfect with our stay here this weekend. Stayed at the Grand Hyatt when we came to town last year for a show, but will be certainly coming back to the HGI for whatever show we catch next year! Thanks again, and see you next Christmas! (on a side note, my girlfriend and I read some reviews of the hotel after returning home, particularly the One Star reviews for amusement. All I can say is that there are SOME people who will never be pleased. This hotel and staff are really great. You won’t go wrong choosing this one for your stay. Unless you are one who can never be pleased, of course.)"

"I had a fantastic experience at this hotel. The service was exceptional. Every single encounter, from booking, to check-in, and check-out, and everything in between, was pleasant, easy, and fast. The staff are attentive and anticipated my needs and were so friendly. Additionally, the hotel is directly across the street from the McPherson Square Metro station, which makes the trip to and from the airport incredibly easy. The hotel is also in walking distance of many attractions, like various Smithsonian museums, the White House, etc."