Giant Food

"Stopped at the Deli Counter. 3 people behind the counter only 1 taking customers, couple people in line. Asked for help and informed that the menial task the others were doing held priority over servicing the customer. unfortunately, this is parr for this counter."

"This location used to be very well ran. The last 3-4 months the lines are never open on peak days such as every weekend, game days, holidays and evenings. The cashiers move like turtles, they have poor attitudes, they often don’t have purchasable 99cent bags, most of the cashiers are ghetto and will converse about whatever right in your face. The managers will watch the lines but not jump in to help them out. You’ll wait in line to just check out for 30-40 mins. Seems understaffed and underpaid and don’t get me started on deli……… they’re rude, they act like your bothering them and they’re slow 25 mins wait and then some…. We visit here multiple times in a week, never understand"

"Love the store. I'm there usually 2-3 times a week. However, today I waited in line at the deli for more than 25 minutes with 5 other people while there were exactly 5 people in the deli doing everything except acknowledging us, the customers. Not a hello, not a one moment, nothing. So a few of us left. And I went to sprouts and paid more money. But great customer service and being treated like a human is priceless. And 24 donuts for all day is just ridiculous. And you don't make any backups. How much money is being lost here? There's just so much wrong and nothing being done."

"This grocery store is really sad. On a Saturday afternoon, this Giant had only 2 cashiers and the self-check-out. The line for self-checkout almost reached the rear of the store and and the cashiers lines almost reached the rear of the aisle. After seeing how long the self checkout was I decided to go to a cashier line, surly they see how long the lines were and would move rapidly. MISTAKE. The cashier I had was Ashley, she is literally scanning so slow customers in the line kept looking up trying to figure out why the line wasn't moving. It was because Ashley was scanning like she had nothing but time to kill. As she is scanning items, she keeps checking her nails, I guess to make sure she didn't break one doing her job. I am a patient person but this was ridiculous, I actually asked a woman to hold my spot and went to customer services and asked why isn't more staff with this huge crowd she claimed they had a lot of callouts, well it's either that or Giant is cutting cost in staff at the expense and time of their customers. I believe it's the latter, on many previous occasions I have literally walked in this Giant and walked back out due to extensive lines. When I finally did get to the cashier, the customer behind me asked Ashley was she new? Her Figuring that's why the line was so slow. Ashley's response "not really" Ashley had to keep ringing the bell for help, it would take about 5-7 minutes for support. This was done at least 6 times while I was in line combined with the 5-7 second delay scanning, I was in line almost an hour. Never again. With the high prices in this store you would think Giant would compensate with some quality service. It literally look like just herds of people waiting to be fed. Take your chances if you so choose but today was the last time I will step in that store. Shame on you Giant."

"Really enjoyed the updates throughout the store. Thank you Mrs. LAZAIR for the great customer service and assistance. Such a beautiful name. I liked the fresh fruit refrigerator as soon as you walk in. There is a red box movie machine, coin machine for your loose change, bagged ice, refill water jugs, carpet cleaner station, a mini PNC bank section and an atm. The entire store has been renovated nicely with self checkout, customer service area, pharmacy, and regular checkout lanes. I met another customer who advised other store locations have a sale bar and that would be something great to implement inside this location."