CVS

"The store is fine but the pharmacy is terrible. There's only one person in the pharmacy area who has ever been pleasant. The rest are miserable. They made an error refilling my Rx and because I left the store without checking it, they would not take it back or refund my money. It was their mistake. The person working the consultation / service desk couldn't possibly care less."

"Changed pharmacy I found CVS (especially) the person at counter and on phone to take care of my switch from Rite Aid to CVS. And a mix up caused by RA. Pleasant, Knowledgeable and followed thru. Looking good so far. 1000% better then RA"

"I liked it until I counted my Tramadol pain meds and found I was shorted 5 pills and there was no label on the bottle???!!! What is this! I shouldn't have to count my med Now I will have to do without the meds intended for my Multiple Sclerosis pain. P.$ I called and luckily they take pictures of the counting and in fact saw I was 5 short. They filled the 5 promptly"

"A receipt for $100 of merchandise didn't print, the register roll wasn't connected, it turned out. Cashier blamed me for "missing" a prompt. There was no prompt, I would have seen it like for other CVS purchases I've made. Same cashier said it was my fault they couldn't print it for me because it was after 10 and they were closing. She said "I should have been home by now." I said that I worked in retail for 10 years and never spoke to a customer like that. If I didn't have to pull 10 bags of candy that expired off a peg to get 2 unexpired ones for neighbor kids maybe it wouldn't have been after 10. I had told her when she told me they were closing about the expired products. Unfazed. Hard to get decent help, I get that. This was a nasty and smart-mouthed young person. It's still surprising to come across that type of employee."

"While my experience at many CVS in this area (phoenixville, Audubon, spring City) is not the greatest. I will say that they tend to be understaffed. And in turn, the staff they have is overworked. Meanwhile handling a lot of rude customers who don't understand the level of stress those employees are going through. I commend the skeleton Crew that has kept these locations going. I really hope that the higher ups at CVS reward these employees in some way. There are a few employees I've seen there on a regular which tells me they actually about the job they do enough to make sure the store stays open. I have seen some really rude customers every time I have gone to these locations and I can't comprehend the level of rudeness and ignorance of those particular customers.. I understand that things are not going exactly as you planned. And that it is very important for people to get there prescriptions for themselves and/or their family. However, very rarely is it ever directly the fault of that employee you're being rude to. So because I can empathize and I know what it's like to work in retail with self entitled extremely rude customers, I can not give them 1 star. But CVS corporate needs to help these locations and I hope they value the employees they have. Because I've seen some rude customers in my life. But the rudest ones I've ever seen have been at CVS. I thought it was just an isolated incident. But it seems like 70% of the time I go to the stores I encounter at least one in line with me. Hopefully this post helps bring awareness to both rude employees and the understaffing issue."