Cleveland Clinic - Marymount Hospital 12300 McCracken Road, Garfield Heights, OH 44125

"Horrific! One of the nurses whose name is Mark physically hurt my 78-year-old mother during her stay at Marymount while he was prepping her for catheterization. When she told him that he was hurting her, he did it a second time!!! My mom has had many different nurses and doctors catheterize her before, and no one has ever hurt her before like Mark did. The prep is the easy part! You’re merely sanitizing the female private area! He also used strange and unprofessional words with her when he called her “feisty.” I contacted Marymount Hospital’s ombudsman who later contacted my mom. I hope that disciplinary action is put in place for Nurse Mark and that he won’t hurt anyone else in the future."

"I got to the emergency room at 2:30 AM with four people in front of me by 3:18:The emergency room was cleared with only me waiting in the waiting room. It is now 5:08 and I’m still waiting in this waiting room and already seen about 10 people get discharged."

"I was taken by ambulance to Marymount Hospital and received immediate attention. The nurses in the Emergency Department were compassionate and very helpful. The attending physician was quick to order a thorough battery of tests in order to accurately diagnose my condition. After the initial assessment was completed, I was admitted to the hospital and transferred to the third floor where my care was exceptional! The nursing staff made me as comfortable as possible, they consistently monitored my vitals and answered all my questions. When it came time for dismissal, the staff went over my follow-up care plan with myself and my spouse. I am very please with the care provided."

"My boyfriend was admitted to ICU on 10/9 due to low sodium levels, and we eventually found out he had Pnemonia. Although I am grateful for the good nurse's helping to get his sodium levels back to normal, and helping him with his Pneumonia to recover our prayers are what ultimately healed him. The hospital staff was horrible in ICU and the 2nd floor. I would have to say not everyone got a one star. The wonderful receptionist that helped me find my boyfriends room and others that seemed to make a difference like Patti on the 2nd floor. She was so helpful when I called for my boyfriend and couldn't reach him she was kind enough to assist me and have him give me a call. On the 2nd floor most of the nurse's weren't good at all. My boyfriend was in room 203 his nurse Chrissy was rude she left him with urine on his sheets and a dirty brief. When I asked if she could clean him up. She told me she was handling something more urgent and would assist him later. Never came back to assist him. I changed him and his cousin and I changed the sheets. She was absolutely no help she needs a new profession. They had him laying in bed all day he was getting so weak thank goodness his cousin who wss a nurse told him he needed to start making sure he got out of the bed moving to heal properly. I came to make sure he was good... I'm glad I went up there everyday to check on him. They didn't offer to assist him making sure he had his teeth brushed, faced washed or eaten properly or a proper bed bath. I was doing there job but it wasn't a job for me it was personal. Would they have treated there own loved ones in the same manner I don't think so. His ICU nurse was no help and some what standoffish when I asked questions about his condition and was assisting him more than her. When I went to see him in the ICU same thing he hadn't brushed his teeth, wasnt cleaned up and she didn't assist him with anything except meds. She even left him in a dirty gown I cleaned him up gave him a new gown put him on his bedside commode. Helped feed him no real bedside manner or empathy from most of these nurses. The nurse Lyndsay laughed when I told her I believe they over medicated him Wednesday night because Thursday I came to see him he was completely out of it would wake up for a moment then go right back to sleep. When I asked what happened she laughed and said he didn't even remember his name what nurse does that her behavior was unbelievable. No one would being over medicated like he was. He told me his experience was a terrible one and that they didn't care only until I showed up or family came. The food was Horrible he couldn't eat he said it was so was nasty and didn't want to eat it so he lost so much weight. His Doctor was good Anil Pai. Overall bad experience and if you have a choice never chose to go here. The ER staff was also good. The best part of our experience is when he was discharged and going home he was so relieved to be getting out of there.Thank you to the other nurse's and staff that were helpful and assisted with his care you were truly appreciated. Best regards, Shonda and Reginald"