Paul Fredrick 900 Corporate Drive, Reading, PA 19605

"This is a terrible company to deal with if you have a return or receive a gift and want to return it. I would never chance buying from them again. My bother in Pittsburgh sent both myself and another brother gifts. Both experiences were totally subpar. My brother who received a gift tried to pick out another sweater. But they sent his choice to me. He asked to send another, but they said they ran out of the style and couldn’t. I selected another sweater and returned the one they sent me. I waited for my new selection to arrive and it never did. When I called to find out the problem, they said they ran out of the style, but NEVER let me know. I would never have found out if I hadn’t called them. Rather than let me know so I could pick something else out, they credited his account for the amount of the purchase and left me hanging. This company may do fine when everything works as scheduled. But if they have a stock out or another problem - BEWARE. Two orders out of 2 screwed up. I’m starting to draw a straight line. When I talked to customer service, all the people were very nice. But their systems are terrible. There are lots of great places to by shirts, sweaters and accessories. For peace of mind, I’d suggest using one of the others. The company responded to me and said I did not ask for an exchange. This is incorrect and part of their systems problem. I did fill out the exchange form, but they don’t have their systems well enough organized to know that I did. As I mentioned, nice people on the phone, but a disorganized company. Just look at all the people giving it poor ratings!!"

"I like their merchandise but I just had a poor experience. I ordered a vest but it was too large. I returned it for a smaller size. In the two weeks that it took them to process the exchange they sold out of my size. Net result is no vest and now I am out almost $15 for shipping. No one seemed to care that it was their poor operations with processing an exchange that caused the real issue. I am done with them and their poor service. *************** Update*************** Company just responded below. That response does not address the two weeks that it took to process the review and they claim that they had no way of knowing that I wanted an exchange. I will they are trying to be honest be the fact is that I stated in the return that I would like to try a medium. This was ignored. Maybe I should have done this differently. I am new to this. I buy stuff. I don’t return stuff like professionals. Maybe they will respond and offer some way to make this right. Based on the implied attitude in the response, I doubt it. I hope they do. They have historically provided me quality products in the past. I have provided an opportunity. Will they work for a win/win or ignore this response?"

"First of all, the co promises fit guaranteed, but does not deliver the promise. Their dress shirts are fitting the shoulders, and neck but are baggy around the waist due to a bad cut template. I ordered four of them in which one was slim fit, and I have had the same problem doesn't fit as it should. In addition, the materials are promised to be 100% cotton but all four shirts were inferior, most likely polyester for a high amount each item. Customer service is Not helpful, very argumentative, with returns pushing a return fee. Probably because they receive a lot of them back. My impression is that they use a cheap manufacturer, probably China, and charge thirty times more back to US."

"I have never had an issue with this brand. I have a large neck and the slim fit 18.5 inch shirts fit perfect. I've had to return a few as I ordered duplicates. Easy returns. Sometimes takes about 10 days to get back to the factory. All in all a great experience."

"It’s unfortunate that this company charges $125 a shirt, and the quality is very poor. I purchased this shirt for my husband, and a little over a year later, it is falling apart. I believe there is a fabric defect due to the shirt fraying and holes appearing out of nowhere. I reached out to the company and they did not care, only offering to exchange things for up to 90 days. If you’re okay with spending a lot of money on clothing that might fall apart, and dealing with a company that doesn’t stand behind its product, go ahead and purchase from them. Buyer beware."