Cafe Rio Fresh Modern Mexican

"The tortillas were fantastic! We were there around one in the afternoon on Tuesday. The tables needed to be cleaned and the trash can was overflowing. No one was in line for food service......so maybe they should check the eating area for cleaning."

"Absolutely terrible customer service. The staff is consistently rude, I don't know how anyone is posting positive reviews for this place. After at least 4 visits over the last year, the service here continues to degrade. It's a shame, because there is so much potential for a lot of great business here. The food is mediocre at best, and it's usually lukewarm. It's incredibly expensive for what you get, and any "extras" come at an additional cost. They consider salsa or sauce on the side instead of on your tacos, "extra." For a family, you can go to a good Hispanic sit-down restaurant for this cost, and get much better food and service. After our last two visits here, we ended up sick with stomach aches. We won't be returning again."

"Terrible. I don't expect much from a Mexican place in Virginia (being from L.A.) but having said that, let me say I never leave reviews on Google except to rave about good customer service experiences. This was NOT that. I was literally told that hot sauce was NOT included with my nachos purchase. I kid you not! I had to pay for hot sauce to be added to my nachos! They were going to charge me for lettuce too- but one guy was like- "eh- let one slide." TF? Mind you- these nachos were already $15!! I initially asked if they'd be cheaper if I didn't get meat on them (I'm not a vegetarian, but just wasn't in the mood) and was told, "nope- same price regardless!" Wow. Meat it is then. Also, please see the accompanying picture of the cilantro- did they bother to prep it at all? It's full-sized sprigs. Seriously? And the guacamole was brown and sad. I still give this place a star because the hot sauce tasted good and was warm. I liked that. But nachos and an order of "enchiladas" (yes, that's in quotes because I'm not sure one could legitimately call them that) ran me $31, with the hot sauce upcharge and no drinks or extras. That's insane!!"

"In addition to the series of disappointments I've encountered, it's worth noting the consistent conflicts I witnessed between Cafe Rio Mexican Restaurant's staff and numerous customers. This recurring issue casts a shadow on the overall atmosphere and indicates a lack of professionalism and customer-focused approach. What's more, it's come to my attention that this place has changed ownership at least a few times, which could explain the inconsistency in quality and service. As a long-term customer, it pains me to say that I believe this will be my last visit to Cafe Rio. With the myriad of problems I've encountered, including high prices, subpar ingredients, upcharges, negligent service, and ongoing customer conflicts, I can no longer justify spending my time and money here. For those seeking a better dining experience, I highly recommend considering alternatives such as the nearby Chipotle or exploring the range of other dining options available in the vicinity. It's unfortunate that Cafe Rio has fallen so far from its potential and reputation. Beware they start emptying their specialty drinks a full hour before closing and if you ask them to wait they ignore you and continue dumping the drinks. Final comment they'll even upcharge you on hot sauce which is baffling for already overprice burrito. I spoke to the manager inside the store an hour before closing and he could care less."