Rite Aid 5633 Baum Boulevard, Pittsburgh, PA 15206

"The staff here is amazing - especially assistant manager Casey. He goes above and beyond every time, is patient, kind and professional. And persistent in trying to be helpful. What more can you ask from someone in retail?"

"The pharmacy closes 1:30–2pm but this is nowhere to be found on their google maps hours. It is possible to provide both store/pharmacy hours separately and have breaks in the middle of day. CVS manages to do this just fine."

"Good luck getting a prescription filled on time or even getting in contact with the pharmacy. I have missed doses because they never followed up and it is impossible to contact someone working there. They got rid of their weekend hours and never proactively notified their patients. Pharmacy will sometimes be closed without notice, and it is always understaffed. It is negligent behavior that has the potential to harm their patients if patients can't access their prescription. I have used this pharmacy for years but now am switching to a different pharmacy. This Rite Aid needs to shut down immediately if they cannot fill and distribute prescriptions to their patients in a timely manner. How they are operating is is unethical. I genuinely feel bad for the staff and pharmacists working here because I can't imagine it's their fault, but rather whoever is running this store and pharmacy. They are putting patients' lives in danger."

"Pharmacy was closed bc of staffing. I called three times ahead of going to confirm they were open and no one answered, nor was there a message saying that the pharmacist was out today. Their site did say that the pharmacy is open until this evening. Next time please put a notice on the store’s recording. Very frustrating."

"This pharmacy has become more and more of a mess. Chronically understaffed, unfriendly, hours always changing, and don’t follow through on filling prescriptions. I recently called and got connected with someone, she put me on hold and clearly forgot about me, and then nobody would answer the phone when I called back. This was after she had all my information and could’ve called me back. My doctor called in a prescription last week that was never filled. There are never any apologies or any accountability. I’ve been a loyal Rite Aid pharmacy customer for so many years. I think it’s time for a change."