Kennedy Krieger Institute

"I have had nothing but good experiences at Kennedy Krieger in the past but this location is the worst when it comes to compassion and just humanity. At least the staff my child saw today. I honestly felt today was only a money grab because my concerns were not addressed. I thought coming to Kennedy Krieger parents and doctors are a team. I didn’t feel that at all. The doctor kept interrupting me and talking over me when I spoke. My child was seen by the sleep department and their solution was as long as he’s not self harming himself at 2am in the morning he can stay awake. No SOLUTIONS at all!! I never thought I would say coming here was a waste of time but it certainly was today."

"The staff are superb, very informative and professional. Tina is exceptional at answering any questions and very patient. Dr. Abbott has been a gift to your family by giving us tools to empower our child and us. He has gain a greater understanding of himself and awareness. We appreciate the skills we are gaining here. Thank you !!!"

"We've had great experience KKI in Columbia and Baltimore. Yes wait times for initial treatment was long due to waiting list. Both of my children received evaluations and on going out patient care they need(ed) and us Parents got the answers to every question we had since they were born that nobody else took the time or had the experience in doing. They Have had OT, Speech and feeding therapy as well as appointments with development pediatricians who are amazing. We have had zero problems this far with them and we are on our second year. I highly recommend KKI and am grateful they exist. Life changing for our children and us."

"I took my daughter to the Columbia location for an ADHD evaluation. After waiting months for the appointment, we finally took her in in January. The appointment went well. They requested her teachers fill out some forms and after they received them back, they would contact us for another appointment. Several months later they call us to schedule the next appointment which wasn’t until June. About 2 weeks ago we received a letter saying that appointment was canceled because it wasn’t needed (their words, not mine). I called to see what was up. They said the doctor referred us to another department. They had no idea why and no idea why that department would cancel the appointment. They said they would have the doctor contact me. We have heard nothing! We are in limbo with no official diagnosis or anything stating otherwise. No follow appointments. No recommendations of what to do next. NOTHING! So now my insurance will be billed for this evaluation that gave us NO answers and will likely not cover testing to be done elsewhere. Thanks Kennedy Krieger for wasting my time and abusing my benefits!"

"The appointment making process is ridiculous. I sent a request for an appointment online. Received a phone call next day from a representative to take our insurance info. This rep said another rep, called intake specialist would then contact me. Intake rep calls and get all the details of my child but doesn't make appointments. Then, I received another call, from another rep, she informed that I would be receiving an email in a few weeks that I must fill out to then be put on a waiting list. Awesome! Needless to say, I will driving my child back to his old Dr, 5 hrs away. Making an appointment has never been so much of a hassle. 3 reps and nothing accomplished."