McLean Medical Center

"I’m glad I found this place! Everyone from the front to back office were very friendly and efficient. When I arrived the receptionist was very nice and gave me all of the forms I needed to complete before I would be seen. The wait to be seen was a little long but it was less than what the staff had said on the phone call. The nurse and physician were very nice and accommodating and did their work quickly and efficiently. I really liked the service I received."

"Really frustrating experience. The front desk refused to call the number on the back of my insurance card, and were insisting that my procedure was not covered by insurance. This is even though I called the insurance directly, and they said it was. The rep on the phone told them they could call the provider number, and they refused to do that as well. There are other urgent care options in McLean, so I wouldn't go to this one if you can avoid it. Edit: the reply below is a direct lie. They were looking up my coverage at the wrong provider. That is the whole issue, and they were neither willing to listen to the insurance company on my phone, nor call them directly. Be prepared for this type of stubbornness if you see care from these folks."

"I am giving this rating for 3 reasons... 1. I was appalled that walking in with broken glass in my hand, a doctor did not walk in and I was left to work with a student. While she was very nice and tried her best, it was clear to both my husband and I that she was not sure of how to handle this emergency. 2. I started to feel like I was going to pass out and asked for something sweet to drink to bring my blood pressure up... not only did they not have anything appropriate... They offered me water and sugar which worked! however no one checked my vitals or blood pressure. 3. The medical equipment (kidney shaped basin) which was brought to the room to work on my hand was not clean. When I raised this as a concern, the response back I received was that that it was only to collect the dirty water. lastly... I stated that I did not want stitches until I take an x-ray... after an x-ray was taken, "my primary care doctor's Office called me within a few minutes of receiving the results that I still have a foreign object in my hand... (broken glass) I have still not been contacted by the staff of the urgent care and it is Monday! 3 full days later. They never called Friday for me to get stitches or results of my x-ray. A very disappointing experience all and all! The service I received was so outlandishly unprofessional for basic medical standards. I do not recommend this location."

"We had to come in because my son had a fever and a slight cough. Man at the front desk was very helpful and patient with me. Nurse was super sweet and caring towards my son and was great with the labs that were taken. Lastly, Dr. was also very caring towards my son and was very detailed when explaining everything to me. I’m definitely coming back."