Frederick Health Medical Group Primary Care 1562 Opossumtown Pike, Frederick, MD 21702

"Was on hold for only about 20 min, but the representative was so extremely rude. She did not answer my questions honestly. I asked if any female doctors were taking new patients, she said "are our doctors or physicians taking new patients" I said , your physicians. She said yes. Then asked at least 20 questions, some very personal and I have no idea why they need to know. I said I have more questions before we go further . ( not wanting to waste my time). In the end she gave me a name of 1 person that I could get an appointment with. Because not until the end did she ask what area. I asked when this MD finished her education. She rudely told me she would not have that information. I said how long has she been a doctor. She says, Oh she is a Physician assistant. What! In the beginning I asked for a MD. You told me you had that. She then goes on to tell me that's what they call all their care givers, Physicians! That is misleading and false. A physicians assistant is not the same. Does not have the same qualification. I wasted 40 mins with these liars. I would never go to a office that misleads like this"

"I haven't experienced any of these negative reviews. I have always had positive experiences with scheduling and office visits. Staff is friendly and helpful, and the doctors, PAs, and nurses are knowledgeable and competent. They take their time and listen and show they truly care. I recommend them!!"

"First and foremost I never write reviews but after my appointment yesterday I felt obligated. This was just an all around awful experience for me from the time I made the appointment. When you call to schedule it is never someone in the office it is people just looking at the offices schedule books and scheduling appointments. The woman on the phone stated she would not be able to schedule me for an in office visit due to the nature of the appointment with Covid-19 policies still in place. Disappointing but I understood and went forward with the appointment anyways. The Appointment was scheduled for a Monday 3 weeks out. I was looking to seek help about my on going eating disorder for the first time ever so this was already a lot for me to work up the courage to make an appointment and actually show up. Going forward to the Friday before my appointment a woman calls and states the type of appointment I have I need to come into the office and not have it over zoom which was much better for me and I agreed. She said my Dr. wasn’t available but Dr. Stewart will be able to see me and again I agreed. Move forward to Monday morning the appointment is at 10 am I check in and get called back a few minutes after 10. The nurse was the only thing good about the appointment very nice and made small conversation. She left and I then sat in the exam room for at-least a half an hour. I get a phone call and it was someone from the office she starts to say the same thing as the person that called me on Friday said—“we wont be able to take you over zoom but we can reschedule an in person.” So at that point I am just confused. I state I am literally in the exam room waiting for Dr. Stewart to see me— she kind of says oh okay and hangs up...??? Weird. Next thing I know 10ish minutes later the same woman that just called me knocked on the door and said I just spoke to you on the phone? I said yes and she says okay and closes the door. About another 5-10 minutes go by and the Dr. finally comes in she seems rushed and makes multiple statements stating you’re gonna have to come back and see your Dr. and you weren’t supposed to see me today?? I am honestly just confused at this point and it was very obvious she had no interest in any of my health concerns and I was just some big inconvenience to her day. Like I am sorry I have no idea what is even going on I never got an explanation as to what happened or how they messed up my appointment. I’d assume the woman I talked to Friday never officiated the change in the system. But regardless this was not my fault and I should not have been treated that way especially when I was already uncomfortable addressing my health issues. Dr. Stewart basically told me I needed to see a GI and said that I needed tests done today. She wrote on a note card left it on the table and proceeded to leave with the door left open. 15 minutes go by and I am still sitting there. I hear a nurse ask someone else what am I waiting on but no one came to acknowledge me. I walked out and will absolutely never return. Medical practices really need to do better."

"The scheduling department is horrible. All my appointments have been via telehealth. They never informed me when I made the last appointment that they are now doing in person appointments. So instead of scheduling me for a telephone appointment they scheduled me for an in-person visit. So I missed my appointment which I was waiting several weeks for. When I called to find out why I never got the text message from the doctor i waited on hold for 30 minutes before someone finally answered....service in this office has gone down hill rapidly."

"Marilyn Marshall is an excellent doctor, the interior of the building is clean, wasn't much of a wait time either. New call system rolled in and I spent the last 20% of my phones battery and 40 minutes on the phone waiting to make an appointment only to be told the call center can't help me with an appointment. I can't even move, the call center tech told me the only option is to come in. Terrible call center taking their calls. No way to contact office directly aside from walking in. Covid is not an excuse for the call centers poor customer service. Thank you for helping me Marilyn, unfortunately I have to find a different doctor."